0 Replies Latest reply on Sep 25, 2017 10:03 AM by Navneet Sharma

    Admin Operation Not moving to Second Backup Admin server

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      Hi All,

       

       

      We have a Admin server A in server groups.We have approval server,assignment engine,Escalation and other operation running on this A server.

       

      we have back up admin server B, it s a back up of Admin server A,when server A goes down or not available,then all the admin operation/Esclation should move to Server B.

       

      Ranking of A is 1 and Ranking of B is 2.

       

       

      Now when server A goes down then Operation are not moving to Server B.

       

      In the 'server Information' tab of Server B ,Disable Admin Operation and Disable Escalation options are Checked.Will that make any difference?

       

       

      Please suggest.

       

       

      Thanks,