This content has been marked as final.
Show 1 reply
-
1. Re: Incident Integration with TSOM
Gordon James Oct 2, 2017 9:26 AM (in response to Gordon James)Hello,
I've spoken to Entuity regarding this and the default behaviour for "Age Out" of an Incident is to Close the corresponding TSIM/BPPM event.
This will result in the device still suffering from High CPU usage but the TSIM event closed.
Unless there is autoticketing in place (or the operators deal with every event within a few minutes) then there stands the potential to miss events.
There are many Incident classes with the "Age Out" property set.