5 Replies Latest reply on Aug 30, 2017 1:16 AM by Daniel Kalchev

    BMC Remedy with Incident Management REST API bug: Adding Work Info Note does not work through REST API.

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      I am trying to add “Work Info Note” from REST API, but it doesn’t work.

       

       

      How I add Work info note from UI:

       

      How I add Work info from SOAP:

       

      How it is failing in REST API:

       

      Before:

       

      After:

       

       

      z1D_WorklogDetails is the correct field to use from REST and it is available but it is not doing what it is supposed to do.

       

      Work_Info_Summary field in SOAP (which is working) points to the same z1D_WorklogDetails field: