This KA is referring to AR System workflow, not DWP Catalog workflow.
Thanks for highlighting, it's really surprising someone is trying to create ARS workflows like Filter in SB ARS. I mistook it earlier for Service Broker workflows.
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no not really, there are many reasons as to why people would require custom Remedy workflow in SB - one example is bulk updating User permissions with custom ITSM permissions for Marketplace access.
Unfortunately, workflow cannot be exported and imported back into another instance of SB - this is what the article is referencing.