3 Replies Latest reply on Dec 13, 2017 3:09 AM by Amey Bagwe

    Syntellect CCE 9 integration with Remedy HRCM

    Amey Bagwe
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      Hi All,

       

      Has anyone integrated Syntellect CCE 9 integration with Remedy HR Case Management module? We want to display a HRCM pop-up window with call-in users details whenever a call is received on VOIP phone integrated with Lync. Has anyone done this integration previously? Can you please share your ideas?

       

      Thanks in advance!

      Amey