4 Replies Latest reply on Aug 17, 2017 5:41 AM by Sherwin Russel

    Automating relationships using Filters

    Sherwin Russel

      I am trying to automate a Relationship in the Dependency Form (BMC.CORE:BMC_Dependency). As we know, this requires a Source Instance ID and the Destination Instance ID, to create a record in this Dependency form.


      My Source Instance ID is fixed and it is from the Business Services class (BMC.CORE:BMC_Business Service), and the Destination Instance ID is dynamic (whenever a record is created in the BMC.CORE:BMC_ComputerSystem class form).


      Using filters, i am trying to achieve the below:

      Step-1: I have a custom Display only form, from which the values are pushed to the Computer System Form to create a new record. (successful) 

      (This is executed on Submit, and the values are pushed to the BMC.CORE:BMC_Computer System form).

      Step-2: Once a new record is created in BMC.CORE:BMC_Computer System, the Instance ID of this New Record has to be captured or pushed to the BMC.CORE:BMC_Dependency class form. (Not successful)

      (I am not sure how to trigger this action when a new record is created in a different form)

      Step-3: Create the Dependency Record with both Instance ID's using a Push Field action to create relationship. (Not Successful)

      (this is dependent on step 2)


      Please can you guys assist in Step 2 & Step 3, or maybe provide a better approach or solution to this.