2 Replies Latest reply on Aug 13, 2017 6:06 AM by Sherwin Russel

    Knowledge article on overview console

    Mochammad Aditya

      Guys, is there any possibilities for adding list of knowledge article on overview console just like incident, work order, and change management,

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      Regards,

       

      Mochammad Aditya

        • 1. Re: Knowledge article on overview console
          Sidhdesh Punaskar

          possible  with customization.

          • 2. Re: Knowledge article on overview console
            Sherwin Russel

            You can try the below steps in your development environment and check if it works.

             

            1. Open SHR:Union_DataSource_Forms in New Mode, map the Form & it's respective view that is required

            2. Open SHR:Union_DataSource_Fields in New Mode, add any fields that are required to be seen on the console.

            3. Open SHR:Union_DataSource_FieldMappings in New Mode, create field mapping the fields you have added in step 2

            4. Open SHR:Union_ConfigurationConsole and select Overview Console in Implementation Area and click on Build/Rebuid Database Union Structure

            5. In developer studio copy the fields required from the respective form to the SHR:Union_OverviewConsole form with the same DB id's.

            6. Add the field to the table z2TH_ConsolidateTable1 in SHR:OverviewConsole

             

            I believe you can ignore steps 2, 3, 5 & 6 if you don't have any fields to be mapped.