When a CI is related to Change then if Owned by and Used by of the CI should be notified then you need to customize the OOTB form CHG:Associations to get these details from AST:BaseRelationship form and write custom filters on the CHG:Associations to trigger notification mail.
Thanks for reply.
I didn't get you,Can you please explain me in details.
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Let me put my high level inputs over here:
1. Used by and Owned by details for CI are stored in Asset People Relationship form
2. Email IDs for these People/Group details are stored in People and Support Group forms
3. When CI is associated Change then this association is stored in Change Association form which is traced using Recon ID
4. Now when a CI Association is created for Change then a filter (Execute on Submit) and filter guides should be triggered which will check for all the People Associations and trigger the notifications.
This needs customization on the backed forms to create temporary field (like a table field to hold the CI People Association details). This needs proper analysis and implementation.
I can say this needs atleast 5 working days for analysis and implementation in DEV Env.
Hope this helps.