12 Replies Latest reply on Aug 7, 2019 10:48 AM by Anne Brock

    Sending a survey every 5th ticket

    Sasha Gladkikh
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      I am trying to configure the system to send out a survey every 5th incident that is resolved. I am trying to write a formula that will trigger email alert when a ticket is resolved, not closed, excluding any ticket where the client ID is a staff member (someone with the profile ServiceDesk Staff).

       

      Also, is there a way to have the survey not send to someone who has already received one that week?