What option is greyed out?
The "Shutdown & Backup" button
1 of 1 people found this helpful
I assume you have filled in all the needed fields.
Have you tried force refresh in your browser?
Forced refresh has not worked here. The point raised by you that "all fields are filled" clicked the idea and resolution...
I just uncheck the option "" and it works. Thanks!!!
2 of 2 people found this helpful
So you were missing the passphrase you needed to supply for encrypted backup.