To above thing I would also like to add that, after starting TSMA with admin --start, I checked if there re any process listening on 8443 or 8080 ports but , to my surprise there are no process listening on those ports. Does it mean that TSMA is not starting properly or installation itself went wrong??
My name is Frédéric Faber from the Support team.
It is difficult to find out the root cause of this issue without seeing the logs. I would suggest to open a case and send us a Support Archive which is a zip file containing all relevant product logs.
You can obtain that Support Archive by doing following:
- Connect and log on to the server
- From the same browser session, open to the URL below
https://<server name>:<port number>/bmmadmin/admin/supportarchive
- When prompted, download and save the zip file
- Send the zip file to BMC Customer Support
You can open a case for support by email (http://www.bmc.com/support/issue-management/submit-Issue-via-email.html) or through the website (http://www.bmc.com/support/issue-management).
Hello Frédéric Faber,
Thanks for your quick response, problem here is I am not able to login through the browser. This TSMA is installed on Linux box, if you can tell me the file names(log file), I can find them and send you.
Can you also tell me, what are all the processes that should be running on Linux box to make sure everything working fine?
The bmmadmin process should run and Mongo DB should also run. The best way to help you is that you open a case and that you send me the Support Archive as suggested. You can also give me your Support ID and I will open the case for you. As you prefer?
Okay Frederic , thanks a lot... what I can do is, I will reach out to you officially though my client wal-mart. If they raised a case I will add this conversation over their so you can help me out.
So far I have been reaching out to you through my personal account.
The official way sounds good. Thank you Harsha.