I have got the logging part, New Solutions are being created on the form COL:CASE:Solution/UI_View. Please let me know, if we can import KA's from third party applications on this form?
Is there any form load form for solutions? like we have for people COL:LOAD:People?
You can import data using Data import tool form-
1. Create a load form - COL:CASE:Solution_Load
2. Import Data into Load form via Data import tool.
3. You have to create workflows to generate Solution_Key, Hierarchy key, Parent key etc. while pushing data from COL:CASE:Solution_Load -> COL:CASE:Solution
4. push data to COL:CASE:Solution.