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is above issue has been resolved or you are still facing the issue, if you are then please do check following...
Event is intelligent event or external event??
If event is external events then do check %mcell_home%/etc/mcell.conf file, in that
And if event is intelligent then use below command to check event retention period in DB...
pw event list period
Hope this will help you.
Issue is resolved now. We made some changes in the integration script which was actually causing the unusual behavior.