1 Reply Latest reply on Jul 7, 2017 10:02 AM by Ravindrakumar Rodge

    Hierarchical Group Configuration

    Shivani Singh
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      HI,

       

      Need to understand the relevance of configuring the parent Group for Support Group at hierarchical group configuration form. 

       

      Issue faced: Support Group was not reflecting through Smart IT.

      Resolution: Set the Parent Group as service Provider Company same under which that support group created.

                         Link Support Group to all the customers at support Group Configuration form.

       

      Ver: 9.1

       

      Thank You.