2 Replies Latest reply on Jul 5, 2017 5:26 AM by Rahul Priyadarshy

    SLM Import export -Remedy 9.1

    Rahul Priyadarshy

      Hi All,


      We are exporting SLA using import export tool. Its working fine except one piece- Mile Stone Actions are not exported (dont see in arx file), So its missing in import.


      Seems its a pretty old defect-KnowledgeArticle - BMC


      Refereed this KB- Milestone actions not exported along with Service Target and Milestone.


      Did hotfix update as per attached and suggested in KB. After this Hot Fix apply Service Targets stopped getting imported. Nothing in Import Log. I reverted the Hot fix and now its again importing SLA minus Milestone actions.


      Any input please on this- Some work Around  etc.