4 Replies Latest reply on Jul 3, 2017 10:51 AM by Mohammad Rehman

    While creating the Incident via Web service facing issue of customer info. doesn't exist?

    ABHISHEK ANAND
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      Hi Experts,

       

      Please could you advice on below scenario:-

       

      We are trying to create the Incidents via web service but the issue is that in some cases it may be the case that customer details not present in the people form.

      Please could you suggest on that on how to create new people record whenever the people data is not present in the web service transaction.

       

      Early response will be highly appreciated.

       

      Cheers,

      AA.