0 Replies Latest reply on Jun 15, 2017 8:23 AM by Iulia Letcanu

    Implementing an automated chaser process in HR Case

    Iulia Letcanu
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      Hi guys,

       

      I was wondering if anyone has implemented an automated chaser process in HR Case?

       

      For example if the agent is waiting for additional info they need to send 3 chasers at pre-defined interval ( 5 days, 7 days, 8 days ).

       

      Can this be somehow automated in HR Case using OOTB functionality?

       

      Thanks