Did you open the firewall port from your ARS server to the destination server? It seems like the connection has been refused.
The fire wall port is open. The request is allowed from remedy to servicenow via proxy. But servicenow is refusing the connection.
- Consumption of Web Service is performed using setField Action - Web Service. Thus we can get more details about the error if we reproduce the issue by enabling API,SQL,FLTR and checking for SetField action.
- For more details refer below :
- REST Web services are not supported in 7.x or 8.x versions. those are supported in 9.x versions.
Sr. Application Analyst