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You are referencing the Org Ref Code in the video, what you need to do is to add the calculated field Month (Short) in your View and use as Reg Org Code (give a new name, exiting month Org Ref Code is Full month name) and then use in your report.
Here is example i just used.
Edit the Incident Management view and add Month field see screenshot.
select the field you want to use for month calculation.
Now Format for Org Ref Code.
See the newly added Org Ref Code:
Click to view and set the sort order if not set in view and save and use in the report.
see Report Output:
I hope this helps.
Hi as mention that to do this custom sorting, I would have to head over to View. However under my view, it is empty without anything.. Why is this so, could i get some assistance on this? Thanks