4 Replies Latest reply on May 25, 2017 9:31 AM by ABHISHEK ANAND

    How to restrict a support group to assign bulk cases to another support group?

    ABHISHEK ANAND
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      Hi Experts,

       

      Please could you help out to achieve below scenario:-

       

      How to restrict a support group to assign bulk cases to another support group & vice versa....?

       

      We are on ITSM 8.1.02.

       

      Early response will be highly appreciated.

       

      Regards,

      Abhi.