5 Replies Latest reply on May 19, 2017 12:37 PM by kedar zavar

    Remedyforce:  Is it possible to update an Incident's status from email receipt

    richard gibbons

      In Remedyforce, we set an incident's Status = "Waiting for Customer" and set an email to the customer via the ticket's email function

      - is there a way in which the email response (to the previously sent email) could update the ticket's status (to "Assigned" or some other value?