We pass the information to Spectrum (use modified copy of QAOSNMP2) which forwards it to Service Now.
We also did this when we used Remedy, but in both cases, it seems to be a one way communication.
Every once in a while the process stops on the Spectrum side, but we have no way of knowing that without
physically looking for the incident in ServiceNow.
At a recent Mainview Briefing, someone mentioned that they used to do this from Service Now but I didn't get
details on how it was done.