0 Replies Latest reply on May 18, 2017 9:49 AM by Alan Paul

    Does anyone create SNMP traps in Mainview AO to autoticket to ServiceNow?

    Alan Paul

      We pass the information to Spectrum (use modified copy of QAOSNMP2) which forwards it to Service Now.

      We also did this when we used Remedy,  but in both cases, it seems to be a one way communication.

      Every once in a while the process stops on the Spectrum side,  but we have no way of knowing that without

      physically looking for the incident in ServiceNow.

       

      At a recent Mainview Briefing, someone mentioned that they used to do this from Service Now but I didn't get

      details on how it was done.

       

      Thanks,  Alan