1 Reply Latest reply on Apr 24, 2017 9:36 AM by John Gallagher

    Error while logging to MyIT

    AVISHEK SHARMA
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      Hi All,

       

      Getting below error while logging to MyIT

       

       

       

      When checked UX logs find the error below.

      | ERROR   | c.b.b.myit.restapi.LoginResource | Login failed for user with loginId appadmin. Do logout for this user.

      com.bmc.bsm.mobile.errorhandling.MobilityException: {"error":"MOBILITY_ERROR_SERVER","errorCode":1001,"defaultMessage":"Unrecoverable Error: A fatal error occurred in the mobility server. Please contact your administrator.","additionalMessage":null,"detailMessage":"NullPointerException","ARConnectionProblem":false}

       

      How can i resolve this issue