Please check with your account manager. My understanding is that the self-service license does not include access to reports. But best to check with your account manager for the definitive answer.
I agree - you will have to purchase full license to export reports tab.
You can also look at option of report scheduling reports and email to those users if that helps
Please check Allow self service users to export their ticket list
thank you for pointing me in that direction - I have created an apex class and visualforce page to create a "report" for the user account tickets, but I am getting an error when I try to run that page, and I think I am putting the URL in the wrong format:
as it gives me an error:
I have also enabled that class for all profiles:
Your url should include incresult