4 Replies Latest reply on Apr 21, 2017 12:16 PM by kedar zavar

    Queue members not displaying in lookup window from tickets

    Giorgio Campodonico



      I am stumped as I cannot get to assign specific users to a ticket, even though they have been added, either through roles or manually, into queues, which individually actually see the correct people.


      Queue and the users in it:


      Using the lookup window from the Console:




      so the queue is empty - I am a full sys admin with overall privileges and can see/create anything in the system, so I should not have any issue with that...


      Any ideas would be appreciated!


      Thank you!