If the network you are on is blocking access to a site that you need access to, then the right thing to do is follow up w/ the folks that control network access, not open a ticket w/ us asking us to fix it. we can't control what sites the DoD (or any other entity) allows access to or not.
No disrespect, but this IS a BMC issue as much as it’s a customer issue for those of us who support DOD clients. The DOD does have an approved vendor list of websites, at the moment, Shavlik isn’t on that list. As of this past Monday April 17th, unless someone is doing offline downloads, Catalog Updates for Windows is broken.
Until yesterday, I wasn’t sure what was happening. It turns out the DOD is on a tear blocking everything and anyone who wants in must go through a process to have their site approved either as individual clients or as the vendor providing the service, in this case Shavlik and BMC.
It only makes sense that a vendor who provides a service from a site that is blocked, Shavlik in this case should work with the DOD to have their site approved. In order to serve their many clients. I would hope that BMC would get involved since this WILL affect every single government client who uses Bladelogic for Windows patching.
Accenture Federal Services
Army GFEBS, O&S DevOps
San Antonio, Texas
Outbound access to whatever sites you need should be part of the ATO for the env. it still seems like you should be talking to whoever changed the policy and find out why, when most DoD customers should have documented access requirements to the Shavlik site.