1 2 Previous Next 17 Replies Latest reply on May 25, 2018 11:08 AM by Linda Kirkpatrick

    Should Templates trigger On Screen rules?

    Vern Meyer
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      Should templates be triggering onscreen rules?


      I have a rule to hide the unneeded fields, on page load, on create. This works fine, hides the fields on the load of a new ticket.


      My rule to unhide:

      Trigger - On Screen, on update

      Criteria - single select = any value

      Action - Unhide fields


      My template sets the value of the single select, but doesn't trigger the fields to become visible. I have to manually select a value in that field for Action the action to run.

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