6 Replies Latest reply on Mar 12, 2019 2:00 PM by Emmanuel Galia

    Regarding Create Work order Issue

    Sanket Mhatre

      Hi Team,

       

      I am unable to create Work Order using Create Work Order OOB workflow designer option, unless I hardcode the Customer first name and Customer last name.

       

      In your environment, is WO created without hardcoding 'Customer first name' and 'Customer Last name'.??

       

      In my environment, when Service broker calls the function to create WO, remedyloginid field is blank.. and hence ITSM searches in people profile with 'First name' and 'last name' to find the correct customer.

       

      Thanks,

      Sanket