1 Reply Latest reply on Apr 5, 2017 1:38 AM by Kaviyarasu K

    PatrolAgent disconnect from Event Cell

    Tammy Ryan
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      We monitor Patrol Agent up/down via the BPPM Event Cell using Heartbeats.  Occasionally we'll get a Cell Heartbeat Failure event on an Agent.  When we check the PatrolAgt log, it displays "BPPM Cell Connection Status to host XXXXX - Connection down".  Once in a while, it appears just the act of logging on to the server (or navigating to the PatrolAgt directory) will cause the Agent to reconnect to the Cell.  "BPPM Cell Connection Status to host XXXXX- Up and synchronized".  The Patrol Agent version is v9.5 and BPPM v9.6.  Has anyone else experienced that situation?