1 Reply Latest reply on Mar 23, 2017 6:43 AM by Chetan Bhadane

    Approve / Reject Service Request via Email

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      Hi Team ,  

       

      Please verify contradiction and feasibility for activity of  Approve / Reject Service Request via Email.

       

      Looking at below docs link , there seems a contradiction in snap shot Email for a service request approval and section 'To approve or reject a request via email'

       

      PFA for screenshot

       

      point 1 which says "this is not applicable for service requests."  Please clarify for this.

       

       

      https://docs.bmc.com/docs/display/public/srm91/Approving+or+rejecting+requests#Approvingorrejectingrequests-Toapproveorrejectarequestviaemail

       

      Also one more concern , does this doc refers to RBE approach ?

       

      Thanks & Regards,

      Naveena