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Hi Tomas, the dashboard which has attracted your attention is generated by BMC Real End User Experience Monitoring. With this monitoring, we are able to drill down to the request and see what is causing the bottleneck if any for our customers. It also gives a Geo Map representation for all the traffic hitting our Data Centers’ with an indication if the requests are getting fulfilled within acceptable time from multiple sources.
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if you want to create your own "Bubble Heatmap" showing number of Incidents by location, I would suggest you look at SmartReporting as your tool.
It has what is called "GIS Bubblemaps" as a type of charts you can select to use for visualization of data in Geopoints (Longitude/Latitude) on a map.
You then also need to decide which location in Remedy you want to use for the Incident Locations, for example:
- The site of the Submitter
- The impacted area
- The location of the CI that is related to the Incident
In the 9.1 Release of SmartReporting BMC has included so called GeoPacks that can be used to translate addresses to geographical locations, I would think this can come in handy unless you have geopoints already stored in your Remedy Database for your sites.
I have not had opportunity to test this myself yet, but this info will at least give you some pointers on where to start looking and playing around.
If I understand your requirements there is a video on Youtube that is describing almost exactly what you look for: BMC Remedy Smart Reporting - Creating GIS Map based Reports - YouTube
I would really appreciate if you as you try this out share your learnings and tips/tricks here in this thread, so others can benefit from it as well.
BMC OnDemand Business Relationship Manager
PS: ther are many short tutorial videos on different SmartReaporting topics available here: https://www.youtube.com/playlist?list=PLibAMtD70sYGawT95OT5_VhrJ8i5C-HOD