5 Replies Latest reply on Mar 9, 2017 9:10 PM by Don Savant

    Question re: email HTML headers

    Don Savant

      According to the instructions in Adding a header - BMC Remedy Action Request System 8.1 - BMC Documentation , adding an email header is relatively straightforward but so far, all submissions with an attached bitmap error out with "302:Entry not in database".  This despite confirmation that the attachment is correctly created, named, and associated with the email template.  Looking for suggestions on what the issue might be, any and all feedback is much appreciated!