1 Reply Latest reply on Feb 22, 2017 9:43 AM by Steve Gibbs

    Execution failed while installing Adobe Acrobat 11

    Ravinder Kumar
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      We are trying to install Adobe acrobat 11 in using BMC Client Management v12.5.

       

      Installation is getting failed on the system and we are getting Execution Failed error. Following are the logs from system:

       

      2017/02/22 19:46:44 AdobeDC.cst    T   newpath : C:/Tmp/Adobe 11/Transforms/ww_33

      2017/02/22 19:46:44 AdobeDC.cst    T   fulloldpath : C:/Tmp/Adobe 11/Transforms/2052.mst

      2017/02/22 19:46:44 AdobeDC.cst    T   ExtractPath : C:/Tmp/Adobe 11/Transforms/2052.mst

      2017/02/22 19:46:45 AdobeDC.cst    T   OriginalPath : C:/Tmp/$SCRIPTS\install.xml

      2017/02/22 19:46:45 AdobeDC.cst    T   ExtractPath : C:/Tmp/$SCRIPTS\install.xml

      2017/02/22 19:46:45 AdobeDC.cst    T   unable to create a process for command: [C:/Tmp/AcroRead.msi]

      2017/02/22 19:46:46 AdobeDC.cst    T   Admin user changed back successfully to current user.

      2017/02/22 19:46:47 AdobeDC.cst    T   Environment variable updated successfully.

      2017/02/22 19:46:47 AdobeDC.cst     T   Package type is : Custom

      2017/02/22 19:46:47 AdobeDC.cst     T   Environment variable successfully reset

      2017/02/22 19:46:48 AdobeDC.cst     T   Script '$SCRIPTS/INSTALL.CHL' failed.

      2017/02/22 19:46:48 AdobeDC.cst     T   Could not delete 'C:/Program Files/BMC Software/Client Management/Client/data/OperationalRules/packages/AdobeDC.cst/ac70629f3147a0aa96359f4022b56d9d/$SCRIPTS', it is probably not empty.

      2017/02/22 19:46:48 AdobeDC.cst     T   Exit execution phase on 22 Feb 2017 19:46:48

      2017/02/22 19:46:48 AdobeDC.cst      ERR [10872] Execution Phase: Step 0: installpackage.chl failed with error : Failed to execute program

      2017/02/22 19:46:48 AdobeDC.cst      I   [10872] Execution Phase: Step 0: installpackage.chl ended

      2017/02/22 19:46:49 AdobeDC.cst      I   [10872] Undo Phase: Step 0: installpackage.chl starting

      2017/02/22 19:46:50 AdobeDC.cst     T   SetEnvironment -> szPackageDir : C:/Program Files/BMC Software/Client Management/Client/data/OperationalRules/packages/AdobeDC.cst/ac70629f3147a0aa96359f4022b56d9d/

      2017/02/22 19:46:50 AdobeDC.cst     T   OPR InstallPackage Rollback Script started.

      2017/02/22 19:46:51 AdobeDC.cst      I   [10872] Undo Phase: Step 0: installpackage.chl ended

      2017/02/22 19:46:51 AdobeDC.cst      I   [10872] Cleanup Phase: Step 0: installpackage.chl starting

      2017/02/22 19:46:52 AdobeDC.cst     T   SetEnvironment -> szPackageDir : C:/Program Files/BMC Software/Client Management/Client/data/OperationalRules/packages/AdobeDC.cst/ac70629f3147a0aa96359f4022b56d9d/

      2017/02/22 19:46:52 AdobeDC.cst      I   [10872] Cleanup Phase: Step 0: installpackage.chl ended

       

      Need help to resolve this.

        • 1. Re: Execution failed while installing Adobe Acrobat 11
          Steve Gibbs

          Ravinder,

           

          It looks like you have it trying to execute to a folder below the proper folder:

          unable to create a process for command: [C:/Tmp/AcroRead.msi]

           

          It looks like you added this folder:

          C:/Tmp/Adobe 11/

           

          May I also suggest try not to have "white space" in your folder names...  it will make it easier for you to troubleshoot going forward eliminating the need for quotes or not...

           

          look in your target's c:\Tmp folder to see if files are still located there and if they are all in that Adobe 11 folder.