I can't give you a definitive answer without running extensive tests. I can give you the general idea and then you can test it yourself to verify the details.
First, any slot with 'smc' in its name is related to the service impact management feature of BPPM/TSOM. So the mc_smc_effects slot tracks the 'effects' of an event that impacts a service model. I believe it's intended to track which service CIs are impacted by an event, so it should contain the unique service CI identifier (not sure which specific CI slot, but testing will show this) for each service CI the event impacts. It's a LIST_OF slot, so it can hold multiple CI identifiers. I believe the mc_smc_effects slot is managed by the cell, i.e. you should not need to populate it with your code. Again, testing will verify this.
The DefaultMapping.map file is used to map the slot to the 'Service' slot in the Remedy Incident record for any event that impacts a service.
The way to test this is to build a couple of small service models and then fire some test events into the cell and see what gets put in the mc_smc_effects slot when the models are impacted.
I hope this helps you.
thanks for your help.
This is the test case in my environment:
In the BPPM console I have 2 events:
Causal event impacting "G1-B66-S02-02-UTs_Online" coming from an external source and Service event about "B66" [IBRSD_SM_INCIDENT] automatically created (I have intelligent incident creation configured for "B66").
In both events the following slots are empty:
In your opinion, is it the expected behavior? Is it an issue?
Please find the baroc file of the events attached.
Thanks and regards,
I am also facing same issue. do you got any solution for this.
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I believe that slot is used with correlation rules (mc_smc_cause and mc_smc_effects for cause and effect based on correlation. I seem to recall that these slots are legacy and no longer maintained.
Thanks for update.