5 Replies Latest reply on Feb 2, 2017 2:14 AM by Thomas Scaccabarozzi

    IIS 8.5 (isapi_redirect) + TomCat 7 on Windows Server 2012, login page is shown but I cannot enter inside Remedy

    Thomas Scaccabarozzi
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      Dear all, I follow the guide Running Tomcat with IIS - BMC Remedy Action Request System 8.1 - BMC Documentation but I cannot access to Remedy.

       

      URL http://<MidTier Server>/arsys/shared/login.jsp?/arsys/ is correctly shown, but when I insert login e password I receive

      404 - File or directory not found.

      The resource you are looking for might have been removed, had its name
      changed, or is temporarily unavailable.

       

      opening http://<MidTier Server>/arsys/forms/<ApplicationServer>/SHR%3ALandingConsole/Default+Administrator+View/ .

       

      How did you solved this issue?

      Regards

        • 1. Re: IIS 8.5 (isapi_redirect) + TomCat 7 on Windows Server 2012, login page is shown but I cannot enter inside Remedy
          Joelie Dudley

          Have you look at this KB Article: Troubleshooting HTTP 404 errors when accessing Mid-Tier

           

          I know I have had this issue in previous versions of Remedy specifically 7.6.4, and it was usually the jakarta redirect not pointing to the correct folder and permissions on the folder.

           

          ~Joelie

          • 2. Re: IIS 8.5 (isapi_redirect) + TomCat 7 on Windows Server 2012, login page is shown but I cannot enter inside Remedy
            Thomas Scaccabarozzi

            The situation is quite strange:

            • login page appears but I have the problem when system switch to load landing console
            • Midtier login page (jsp) works; I'm able to configure midtier without any issue.

             

            I try to recap the procedure I followed:

            1) Install IIS Web Server role and features as suggested by BMC Documentation

            2) Installed last version of Tomcat 7 as suggested by BMC Support

            3) Installed MidTier using BMC Wizard

            4) Install isapi_redirect creating "Jakarta Isapi Redirector" folder; bin, conf, logs subfolder. I inserted .dll inside bin folder and uriworkermap.properties, workers.properties.minimal inside Conf.

            uriworkermap.properties

            /admin/*=wlb

            /manager/*=wlb

            /jsp-examples/*=wlb

            /servlets-examples/*=wlb

            /examples/*=wlb

            !/servlets-examples/*.jpeg=wlb

            /jkmanager=jkstatus

            /arsys/*=wlb

             

            workers.properties.minimal

            worker.list=wlb,jkstatus
            worker.ajp13w.type=ajp13
            worker.ajp13w.host=REMITMI01
            worker.ajp13w.port=8029
            worker.wlb.type=lb
            worker.wlb.balance_workers=ajp13w

            worker.jkstatus.type=status

             

            5) Inside windows registry I create Jakarta Isapi RedirectorJakarta Isapi Redirector \ 1.0 folder and I insert isapi configuration

            Picture_00.jpg

            6) Open IIS 8.5 Manager and configured isapi_redirect as shown

            Picture_01.jpg

            Picture_02.jpg

            Picture_03.jpg

            Picture_04.jpg

            Picture_05.jpg

            7) I give "everyone" full control con Tomcat7 and Jakarta Redirect folder.

             

            Where is my mistake? What did I forget?

             

            Below isapi_redirect logs in debug mode:

             

            [Wed Feb 01 14:38:25.849 2017] [2232:3020] [debug] handle_notify_event::jk_isapi_plugin.c (1816): Filter started

            [Wed Feb 01 14:38:25.849 2017] [2232:3020] [debug] uri_worker_map_update::jk_uri_worker_map.c (1327): File D:\BMC Software\Apache Software Foundation\Jakarta Isapi Redirector\conf\uriworkermap.properties is not modified

            [Wed Feb 01 14:38:25.849 2017] [2232:3020] [debug] map_uri_to_worker_ext::jk_uri_worker_map.c (1185): Attempting to map URI '/eibmcremitmi01/arsys/servlet/LoginServlet' from 8 maps

            [Wed Feb 01 14:38:25.849 2017] [2232:3020] [debug] find_match::jk_uri_worker_map.c (980): Attempting to map context URI '/servlets-examples/*=wlb' source 'uriworkermap'

            [Wed Feb 01 14:38:25.865 2017] [2232:3020] [debug] find_match::jk_uri_worker_map.c (980): Attempting to map context URI '/jsp-examples/*=wlb' source 'uriworkermap'

            [Wed Feb 01 14:38:25.865 2017] [2232:3020] [debug] find_match::jk_uri_worker_map.c (980): Attempting to map context URI '/examples/*=wlb' source 'uriworkermap'

            [Wed Feb 01 14:38:25.865 2017] [2232:3020] [debug] find_match::jk_uri_worker_map.c (980): Attempting to map context URI '/manager/*=wlb' source 'uriworkermap'

            [Wed Feb 01 14:38:25.865 2017] [2232:3020] [debug] find_match::jk_uri_worker_map.c (980): Attempting to map context URI '/arsys/*=wlb' source 'uriworkermap'

            [Wed Feb 01 14:38:25.865 2017] [2232:3020] [debug] find_match::jk_uri_worker_map.c (980): Attempting to map context URI '/admin/*=wlb' source 'uriworkermap'

            [Wed Feb 01 14:38:25.865 2017] [2232:3020] [debug] find_match::jk_uri_worker_map.c (980): Attempting to map context URI '/jkmanager=jkstatus' source 'uriworkermap'

            [Wed Feb 01 14:38:25.865 2017] [2232:3020] [debug] find_match::jk_uri_worker_map.c (980): Attempting to map context URI '/servlets-examples/*=wlb' source 'uriworkermap'

            [Wed Feb 01 14:38:25.880 2017] [2232:3020] [debug] find_match::jk_uri_worker_map.c (980): Attempting to map context URI '/jsp-examples/*=wlb' source 'uriworkermap'

            [Wed Feb 01 14:38:25.880 2017] [2232:3020] [debug] find_match::jk_uri_worker_map.c (980): Attempting to map context URI '/examples/*=wlb' source 'uriworkermap'

            [Wed Feb 01 14:38:25.880 2017] [2232:3020] [debug] find_match::jk_uri_worker_map.c (980): Attempting to map context URI '/manager/*=wlb' source 'uriworkermap'

            [Wed Feb 01 14:38:25.880 2017] [2232:3020] [debug] find_match::jk_uri_worker_map.c (980): Attempting to map context URI '/arsys/*=wlb' source 'uriworkermap'

            [Wed Feb 01 14:38:25.880 2017] [2232:3020] [debug] find_match::jk_uri_worker_map.c (993): Found a wildchar match '/arsys/*=wlb'

            [Wed Feb 01 14:38:25.880 2017] [2232:3020] [debug] handle_notify_event::jk_isapi_plugin.c (1898): check if [/arsys/servlet/LoginServlet] points to the web-inf directory

            [Wed Feb 01 14:38:25.880 2017] [2232:3020] [debug] handle_notify_event::jk_isapi_plugin.c (1915): [/arsys/servlet/LoginServlet] is a servlet url - should redirect to wlb

            [Wed Feb 01 14:38:25.896 2017] [2232:3020] [debug] handle_notify_event::jk_isapi_plugin.c (1953): fowarding escaped URI [/arsys/servlet/LoginServlet]

            [Wed Feb 01 14:38:25.896 2017] [2232:3020] [debug] handle_notify_event::jk_isapi_plugin.c (2026): forwarding to : /jakarta/isapi_redirect.dll

            [Wed Feb 01 14:38:25.896 2017] [2232:3020] [debug] handle_notify_event::jk_isapi_plugin.c (2028): forward URI   : TOMCATURI0000000180000000:/arsys/servlet/LoginServlet

            [Wed Feb 01 14:38:25.896 2017] [2232:3020] [debug] handle_notify_event::jk_isapi_plugin.c (2033): forward worker: TOMCATWORKER0000000180000000:wlb

            [Wed Feb 01 14:38:25.896 2017] [2232:3020] [debug] handle_notify_event::jk_isapi_plugin.c (2035): worker index  : TOMCATWORKERIDX0000000180000000:5

            [Wed Feb 01 14:38:25.896 2017] [2232:3020] [debug] wc_maintain::jk_worker.c (353): Maintaining worker wlb

            [Wed Feb 01 14:38:25.896 2017] [2232:3020] [debug] maintain_workers::jk_lb_worker.c (752): decay with 2^1

            [Wed Feb 01 14:38:25.912 2017] [2232:3020] [debug] init_ws_service::jk_isapi_plugin.c (3119): Reading extension header HTTP_TOMCATWORKER0000000180000000: wlb

            [Wed Feb 01 14:38:25.912 2017] [2232:3020] [debug] init_ws_service::jk_isapi_plugin.c (3120): Reading extension header HTTP_TOMCATWORKERIDX0000000180000000: 5

            [Wed Feb 01 14:38:25.912 2017] [2232:3020] [debug] init_ws_service::jk_isapi_plugin.c (3121): Reading extension header HTTP_TOMCATURI0000000180000000: /arsys/servlet/LoginServlet

            [Wed Feb 01 14:38:25.912 2017] [2232:3020] [debug] init_ws_service::jk_isapi_plugin.c (3122): Reading extension header HTTP_TOMCATQUERY0000000180000000: (null)

            [Wed Feb 01 14:38:25.912 2017] [2232:3020] [debug] init_ws_service::jk_isapi_plugin.c (3170): Applying service extensions

            [Wed Feb 01 14:38:25.912 2017] [2232:3020] [debug] init_ws_service::jk_isapi_plugin.c (3401): Forwarding request header Cache-Control : max-age=0

            [Wed Feb 01 14:38:25.912 2017] [2232:3020] [debug] init_ws_service::jk_isapi_plugin.c (3401): Forwarding request header Connection : keep-alive

            [Wed Feb 01 14:38:25.927 2017] [2232:3020] [debug] init_ws_service::jk_isapi_plugin.c (3401): Forwarding request header Content-Length : 156

            [Wed Feb 01 14:38:25.927 2017] [2232:3020] [debug] init_ws_service::jk_isapi_plugin.c (3401): Forwarding request header Content-Type : application/x-www-form-urlencoded

            [Wed Feb 01 14:38:25.927 2017] [2232:3020] [debug] init_ws_service::jk_isapi_plugin.c (3401): Forwarding request header Accept : text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,*/*;q=0.8

            [Wed Feb 01 14:38:25.927 2017] [2232:3020] [debug] init_ws_service::jk_isapi_plugin.c (3401): Forwarding request header Accept-Encoding : gzip, deflate

            [Wed Feb 01 14:38:25.927 2017] [2232:3020] [debug] init_ws_service::jk_isapi_plugin.c (3401): Forwarding request header Accept-Language : it-IT,it;q=0.8,en-US;q=0.6,en;q=0.4

            [Wed Feb 01 14:38:25.927 2017] [2232:3020] [debug] init_ws_service::jk_isapi_plugin.c (3401): Forwarding request header Cookie : G="76e84fb7a9dafa8a:392b638a:159f67100cf:-8000"; JSESSIONID=5DA3200ABF9AA3C942735C6CB602E45F; P=1

            [Wed Feb 01 14:38:25.927 2017] [2232:3020] [debug] init_ws_service::jk_isapi_plugin.c (3401): Forwarding request header Host : eibmcremitmi01

            [Wed Feb 01 14:38:25.927 2017] [2232:3020] [debug] init_ws_service::jk_isapi_plugin.c (3401): Forwarding request header Referer : http://eibmcremitmi01/arsys/shared/login.jsp?/arsys/

            [Wed Feb 01 14:38:25.943 2017] [2232:3020] [debug] init_ws_service::jk_isapi_plugin.c (3401): Forwarding request header User-Agent : Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/55.0.2883.87 Safari/537.36

            [Wed Feb 01 14:38:25.943 2017] [2232:3020] [debug] init_ws_service::jk_isapi_plugin.c (3401): Forwarding request header Origin : http://eibmcremitmi01

            [Wed Feb 01 14:38:25.943 2017] [2232:3020] [debug] init_ws_service::jk_isapi_plugin.c (3401): Forwarding request header Upgrade-Insecure-Requests : 1

            [Wed Feb 01 14:38:25.943 2017] [2232:3020] [debug] init_ws_service::jk_isapi_plugin.c (3430): Service protocol=HTTP/1.1 method=POST host=10.211.141.10 addr=10.211.141.10 name=eibmcremitmi01 port=80 auth=(null) user=(null) uri=/arsys/servlet/LoginServlet

            [Wed Feb 01 14:38:25.943 2017] [2232:3020] [debug] init_ws_service::jk_isapi_plugin.c (3442): Service request headers=13 attributes=0 chunked=no content-length=156 available=156

            [Wed Feb 01 14:38:25.943 2017] [2232:3020] [debug] wc_get_worker_for_name::jk_worker.c (120): found a worker wlb

            [Wed Feb 01 14:38:25.943 2017] [2232:3020] [debug] HttpExtensionProc::jk_isapi_plugin.c (2210): got a worker for name wlb

            [Wed Feb 01 14:38:25.943 2017] [2232:3020] [debug] service::jk_lb_worker.c (1270): service sticky_session=1 id='5DA3200ABF9AA3C942735C6CB602E45F'

            [Wed Feb 01 14:38:25.943 2017] [2232:3020] [debug] service::jk_lb_worker.c (1315): service worker=ajp13w route=ajp13w failover=false

            [Wed Feb 01 14:38:25.958 2017] [2232:3020] [debug] ajp_get_endpoint::jk_ajp_common.c (3356): (ajp13w) acquired connection pool slot=0 after 0 retries

            [Wed Feb 01 14:38:25.958 2017] [2232:3020] [debug] ajp_marshal_into_msgb::jk_ajp_common.c (684): (ajp13w) ajp marshaling done

            [Wed Feb 01 14:38:25.958 2017] [2232:3020] [debug] ajp_service::jk_ajp_common.c (2591): processing ajp13w with 2 retries

            [Wed Feb 01 14:38:25.958 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): sending to ajp13 pos=4 len=814 max=8192

            [Wed Feb 01 14:38:25.958 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 0000    12 34 03 2A 02 04 00 08 48 54 54 50 2F 31 2E 31  - .4.*....HTTP/1.1

            [Wed Feb 01 14:38:25.958 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 0010    00 00 1B 2F 61 72 73 79 73 2F 73 65 72 76 6C 65  - .../arsys/servle

            [Wed Feb 01 14:38:25.958 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 0020    74 2F 4C 6F 67 69 6E 53 65 72 76 6C 65 74 00 00  - t/LoginServlet..

            [Wed Feb 01 14:38:25.974 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 0030    0D 31 30 2E 32 31 31 2E 31 34 31 2E 31 30 00 00  - .10.211.141.10..

            [Wed Feb 01 14:38:25.974 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 0040    0D 31 30 2E 32 31 31 2E 31 34 31 2E 31 30 00 00  - .10.211.141.10..

            [Wed Feb 01 14:38:25.974 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 0050    0E 65 69 62 6D 63 72 65 6D 69 74 6D 69 30 31 00  - .eibmcremitmi01.

            [Wed Feb 01 14:38:25.974 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 0060    00 50 00 00 0D 00 0D 43 61 63 68 65 2D 43 6F 6E  - .P.....Cache-Con

            [Wed Feb 01 14:38:25.974 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 0070    74 72 6F 6C 00 00 09 6D 61 78 2D 61 67 65 3D 30  - trol...max-age=0

            [Wed Feb 01 14:38:25.974 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 0080    00 A0 06 00 0A 6B 65 65 70 2D 61 6C 69 76 65 00  - .....keep-alive.

            [Wed Feb 01 14:38:25.974 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 0090    A0 08 00 03 31 35 36 00 A0 07 00 21 61 70 70 6C  - ....156....!appl

            [Wed Feb 01 14:38:25.974 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 00a0    69 63 61 74 69 6F 6E 2F 78 2D 77 77 77 2D 66 6F  - ication/x-www-fo

            [Wed Feb 01 14:38:25.990 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 00b0    72 6D 2D 75 72 6C 65 6E 63 6F 64 65 64 00 A0 01  - rm-urlencoded...

            [Wed Feb 01 14:38:25.990 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 00c0    00 4A 74 65 78 74 2F 68 74 6D 6C 2C 61 70 70 6C  - .Jtext/html,appl

            [Wed Feb 01 14:38:25.990 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 00d0    69 63 61 74 69 6F 6E 2F 78 68 74 6D 6C 2B 78 6D  - ication/xhtml+xm

            [Wed Feb 01 14:38:25.990 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 00e0    6C 2C 61 70 70 6C 69 63 61 74 69 6F 6E 2F 78 6D  - l,application/xm

            [Wed Feb 01 14:38:25.990 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 00f0    6C 3B 71 3D 30 2E 39 2C 69 6D 61 67 65 2F 77 65  - l;q=0.9,image/we

            [Wed Feb 01 14:38:25.990 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 0100    62 70 2C 2A 2F 2A 3B 71 3D 30 2E 38 00 00 0F 41  - bp,*/*;q=0.8...A

            [Wed Feb 01 14:38:25.990 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 0110    63 63 65 70 74 2D 45 6E 63 6F 64 69 6E 67 00 00  - ccept-Encoding..

            [Wed Feb 01 14:38:25.990 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 0120    0D 67 7A 69 70 2C 20 64 65 66 6C 61 74 65 00 00  - .gzip,.deflate..

            [Wed Feb 01 14:38:26.005 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 0130    0F 41 63 63 65 70 74 2D 4C 61 6E 67 75 61 67 65  - .Accept-Language

            [Wed Feb 01 14:38:26.005 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 0140    00 00 23 69 74 2D 49 54 2C 69 74 3B 71 3D 30 2E  - ..#it-IT,it;q=0.

            [Wed Feb 01 14:38:26.005 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 0150    38 2C 65 6E 2D 55 53 3B 71 3D 30 2E 36 2C 65 6E  - 8,en-US;q=0.6,en

            [Wed Feb 01 14:38:26.005 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 0160    3B 71 3D 30 2E 34 00 A0 09 00 61 47 3D 22 37 36  - ;q=0.4....aG="76

            [Wed Feb 01 14:38:26.005 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 0170    65 38 34 66 62 37 61 39 64 61 66 61 38 61 3A 33  - e84fb7a9dafa8a:3

            [Wed Feb 01 14:38:26.005 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 0180    39 32 62 36 33 38 61 3A 31 35 39 66 36 37 31 30  - 92b638a:159f6710

            [Wed Feb 01 14:38:26.005 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 0190    30 63 66 3A 2D 38 30 30 30 22 3B 20 4A 53 45 53  - 0cf:-8000";.JSES

            [Wed Feb 01 14:38:26.005 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 01a0    53 49 4F 4E 49 44 3D 35 44 41 33 32 30 30 41 42  - SIONID=5DA3200AB

            [Wed Feb 01 14:38:26.021 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 01b0    46 39 41 41 33 43 39 34 32 37 33 35 43 36 43 42  - F9AA3C942735C6CB

            [Wed Feb 01 14:38:26.021 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 01c0    36 30 32 45 34 35 46 3B 20 50 3D 31 00 A0 0B 00  - 602E45F;.P=1....

            [Wed Feb 01 14:38:26.021 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 01d0    0E 65 69 62 6D 63 72 65 6D 69 74 6D 69 30 31 00  - .eibmcremitmi01.

            [Wed Feb 01 14:38:26.021 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 01e0    A0 0D 00 34 68 74 74 70 3A 2F 2F 65 69 62 6D 63  - ...4http://eibmc

            [Wed Feb 01 14:38:26.021 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 01f0    72 65 6D 69 74 6D 69 30 31 2F 61 72 73 79 73 2F  - remitmi01/arsys/

            [Wed Feb 01 14:38:26.021 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 0200    73 68 61 72 65 64 2F 6C 6F 67 69 6E 2E 6A 73 70  - shared/login.jsp

            [Wed Feb 01 14:38:26.021 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 0210    3F 2F 61 72 73 79 73 2F 00 A0 0E 00 6C 4D 6F 7A  - ?/arsys/....lMoz

            [Wed Feb 01 14:38:26.037 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 0220    69 6C 6C 61 2F 35 2E 30 20 28 57 69 6E 64 6F 77  - illa/5.0.(Window

            [Wed Feb 01 14:38:26.037 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 0230    73 20 4E 54 20 36 2E 31 3B 20 57 4F 57 36 34 29  - s.NT.6.1;.WOW64)

            [Wed Feb 01 14:38:26.037 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 0240    20 41 70 70 6C 65 57 65 62 4B 69 74 2F 35 33 37  - .AppleWebKit/537

            [Wed Feb 01 14:38:26.037 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 0250    2E 33 36 20 28 4B 48 54 4D 4C 2C 20 6C 69 6B 65  - .36.(KHTML,.like

            [Wed Feb 01 14:38:26.037 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 0260    20 47 65 63 6B 6F 29 20 43 68 72 6F 6D 65 2F 35  - .Gecko).Chrome/5

            [Wed Feb 01 14:38:26.037 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 0270    35 2E 30 2E 32 38 38 33 2E 38 37 20 53 61 66 61  - 5.0.2883.87.Safa

            [Wed Feb 01 14:38:26.037 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 0280    72 69 2F 35 33 37 2E 33 36 00 00 06 4F 72 69 67  - ri/537.36...Orig

            [Wed Feb 01 14:38:26.037 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 0290    69 6E 00 00 15 68 74 74 70 3A 2F 2F 65 69 62 6D  - in...http://eibm

            [Wed Feb 01 14:38:26.052 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 02a0    63 72 65 6D 69 74 6D 69 30 31 00 00 19 55 70 67  - cremitmi01...Upg

            [Wed Feb 01 14:38:26.052 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 02b0    72 61 64 65 2D 49 6E 73 65 63 75 72 65 2D 52 65  - rade-Insecure-Re

            [Wed Feb 01 14:38:26.052 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 02c0    71 75 65 73 74 73 00 00 01 31 00 06 00 06 61 6A  - quests...1....aj

            [Wed Feb 01 14:38:26.052 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 02d0    70 31 33 77 00 0A 00 0F 41 4A 50 5F 52 45 4D 4F  - p13w....AJP_REMO

            [Wed Feb 01 14:38:26.052 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 02e0    54 45 5F 50 4F 52 54 00 00 05 35 34 36 32 33 00  - TE_PORT...54623.

            [Wed Feb 01 14:38:26.052 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 02f0    0A 00 0E 41 4A 50 5F 4C 4F 43 41 4C 5F 41 44 44  - ...AJP_LOCAL_ADD

            [Wed Feb 01 14:38:26.052 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 0300    52 00 00 0E 31 30 2E 32 31 31 2E 31 34 34 2E 31  - R...10.211.144.1

            [Wed Feb 01 14:38:26.052 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 0310    30 39 00 0A 00 10 4A 4B 5F 4C 42 5F 41 43 54 49  - 09....JK_LB_ACTI

            [Wed Feb 01 14:38:26.068 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 0320    56 41 54 49 4F 4E 00 00 03 41 43 54 00 FF 00 00  - VATION...ACT....

            [Wed Feb 01 14:38:26.068 2017] [2232:3020] [debug] ajp_send_request::jk_ajp_common.c (1771): (ajp13w) Statistics about invalid connections: connect check (0), cping (0), send (0)

            [Wed Feb 01 14:38:26.068 2017] [2232:3020] [debug] ajp_send_request::jk_ajp_common.c (1782): (ajp13w) request body to send 156 - request body to resend 0

            [Wed Feb 01 14:38:26.068 2017] [2232:3020] [debug] iis_read::jk_isapi_plugin.c (1216): Preparing to read 156 bytes. ECB reports 156 bytes total, with 156 available.

            [Wed Feb 01 14:38:26.068 2017] [2232:3020] [debug] iis_read::jk_isapi_plugin.c (1229): Already read 156 bytes - supplying 156 bytes from buffer

            [Wed Feb 01 14:38:26.068 2017] [2232:3020] [debug] ajp_send_request::jk_ajp_common.c (1886): (ajp13w) sending 156 bytes of request body

            [Wed Feb 01 14:38:26.083 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): sending to ajp13 pos=4 len=162 max=8192

            [Wed Feb 01 14:38:26.083 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 0000    12 34 00 9E 00 9C 75 73 65 72 6E 61 6D 65 3D 74  - .4....username=t

            [Wed Feb 01 14:38:26.083 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 0010    73 63 61 63 63 61 62 61 72 6F 7A 7A 69 26 70 77  - scaccabarozzi&pw

            [Wed Feb 01 14:38:26.083 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 0020    64 3D 70 78 6A 7A 70 6D 70 6E 70 62 70 78 70 73  - d=pxjzpmpnpbpxps

            [Wed Feb 01 14:38:26.083 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 0030    6A 7A 70 63 70 6D 68 78 68 6A 26 61 75 74 68 3D  - jzpcpmhxhj&auth=

            [Wed Feb 01 14:38:26.083 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 0040    26 74 69 6D 65 7A 6F 6E 65 3D 41 66 72 69 63 61  - &timezone=Africa

            [Wed Feb 01 14:38:26.083 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 0050    25 32 46 43 65 75 74 61 26 65 6E 63 70 77 64 3D  - %2FCeuta&encpwd=

            [Wed Feb 01 14:38:26.083 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 0060    31 26 67 6F 74 6F 3D 26 73 65 72 76 65 72 3D 26  - 1&goto=&server=&

            [Wed Feb 01 14:38:26.099 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 0070    69 70 6F 76 65 72 72 69 64 65 3D 30 26 69 6E 69  - ipoverride=0&ini

            [Wed Feb 01 14:38:26.099 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 0080    74 69 61 6C 53 74 61 74 65 3D 30 26 72 65 74 75  - tialState=0&retu

            [Wed Feb 01 14:38:26.099 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 0090    72 6E 42 61 63 6B 3D 25 32 46 61 72 73 79 73 25  - rnBack=%2Farsys%

            [Wed Feb 01 14:38:26.099 2017] [2232:3020] [debug] ajp_connection_tcp_send_message::jk_ajp_common.c (1267): 00a0    32 46 00 00 00 00 00 00 00 00 00 00 00 00 00 00  - 2F..............

            [Wed Feb 01 14:38:26.208 2017] [2232:3020] [debug] ajp_connection_tcp_get_message::jk_ajp_common.c (1462): received from ajp13 pos=0 len=271 max=8192

            [Wed Feb 01 14:38:26.208 2017] [2232:3020] [debug] ajp_connection_tcp_get_message::jk_ajp_common.c (1462): 0000    04 01 2E 00 05 46 6F 75 6E 64 00 00 07 A0 07 00  - .....Found......

            [Wed Feb 01 14:38:26.208 2017] [2232:3020] [debug] ajp_connection_tcp_get_message::jk_ajp_common.c (1462): 0010    42 4A 53 45 53 53 49 4F 4E 49 44 3D 34 33 30 35  - BJSESSIONID=4305

            [Wed Feb 01 14:38:26.208 2017] [2232:3020] [debug] ajp_connection_tcp_get_message::jk_ajp_common.c (1462): 0020    41 32 42 34 41 33 30 39 45 33 34 30 46 30 37 46  - A2B4A309E340F07F

            [Wed Feb 01 14:38:26.208 2017] [2232:3020] [debug] ajp_connection_tcp_get_message::jk_ajp_common.c (1462): 0030    39 39 31 37 39 31 32 35 31 30 31 35 3B 20 50 61  - 991791251015;.Pa

            [Wed Feb 01 14:38:26.208 2017] [2232:3020] [debug] ajp_connection_tcp_get_message::jk_ajp_common.c (1462): 0040    74 68 3D 2F 61 72 73 79 73 3B 48 74 74 70 4F 6E  - th=/arsys;HttpOn

            [Wed Feb 01 14:38:26.208 2017] [2232:3020] [debug] ajp_connection_tcp_get_message::jk_ajp_common.c (1462): 0050    6C 79 3B 00 A0 07 00 1D 4D 4A 55 49 44 3D 31 32  - ly;.....MJUID=12

            [Wed Feb 01 14:38:26.224 2017] [2232:3020] [debug] ajp_connection_tcp_get_message::jk_ajp_common.c (1462): 0060    34 33 31 37 37 32 38 39 3B 20 50 61 74 68 3D 2F  - 43177289;.Path=/

            [Wed Feb 01 14:38:26.224 2017] [2232:3020] [debug] ajp_connection_tcp_get_message::jk_ajp_common.c (1462): 0070    61 72 73 79 73 00 A0 07 00 0F 73 74 3D 35 34 30  - arsys.....st=540

            [Wed Feb 01 14:38:26.224 2017] [2232:3020] [debug] ajp_connection_tcp_get_message::jk_ajp_common.c (1462): 0080    30 3B 20 50 61 74 68 3D 2F 00 A0 07 00 0D 6C 74  - 0;.Path=/.....lt

            [Wed Feb 01 14:38:26.224 2017] [2232:3020] [debug] ajp_connection_tcp_get_message::jk_ajp_common.c (1462): 0090    3D 36 30 3B 20 50 61 74 68 3D 2F 00 A0 06 00 4C  - =60;.Path=/....L

            [Wed Feb 01 14:38:26.224 2017] [2232:3020] [debug] ajp_connection_tcp_get_message::jk_ajp_common.c (1462): 00a0    2F 61 72 73 79 73 2F 66 6F 72 6D 73 2F 67 36 62  - /arsys/forms/g6b

            [Wed Feb 01 14:38:26.224 2017] [2232:3020] [debug] ajp_connection_tcp_get_message::jk_ajp_common.c (1462): 00b0    6D 63 72 65 6D 69 74 6D 69 73 76 2F 53 48 52 25  - mcremitmisv/SHR%

            [Wed Feb 01 14:38:26.224 2017] [2232:3020] [debug] ajp_connection_tcp_get_message::jk_ajp_common.c (1462): 00c0    33 41 4C 61 6E 64 69 6E 67 43 6F 6E 73 6F 6C 65  - 3ALandingConsole

            [Wed Feb 01 14:38:26.240 2017] [2232:3020] [debug] ajp_connection_tcp_get_message::jk_ajp_common.c (1462): 00d0    2F 44 65 66 61 75 6C 74 2B 41 64 6D 69 6E 69 73  - /Default+Adminis

            [Wed Feb 01 14:38:26.240 2017] [2232:3020] [debug] ajp_connection_tcp_get_message::jk_ajp_common.c (1462): 00e0    74 72 61 74 6F 72 2B 56 69 65 77 2F 00 A0 01 00  - trator+View/....

            [Wed Feb 01 14:38:26.240 2017] [2232:3020] [debug] ajp_connection_tcp_get_message::jk_ajp_common.c (1462): 00f0    17 74 65 78 74 2F 68 74 6D 6C 3B 63 68 61 72 73  - .text/html;chars

            [Wed Feb 01 14:38:26.240 2017] [2232:3020] [debug] ajp_connection_tcp_get_message::jk_ajp_common.c (1462): 0100    65 74 3D 55 54 46 2D 38 00 A0 03 00 01 30 00 00  - et=UTF-8.....0..

            [Wed Feb 01 14:38:26.240 2017] [2232:3020] [debug] ajp_unmarshal_response::jk_ajp_common.c (739): (ajp13w) status = 302

            [Wed Feb 01 14:38:26.255 2017] [2232:3020] [debug] ajp_unmarshal_response::jk_ajp_common.c (746): Number of headers is = 7

            [Wed Feb 01 14:38:26.255 2017] [2232:3020] [debug] ajp_unmarshal_response::jk_ajp_common.c (802): (ajp13w) Header[0] [Set-Cookie] = [JSESSIONID=4305A2B4A309E340F07F991791251015; Path=/arsys;HttpOnly;]

            [Wed Feb 01 14:38:26.255 2017] [2232:3020] [debug] ajp_unmarshal_response::jk_ajp_common.c (802): (ajp13w) Header[1] [Set-Cookie] = [MJUID=1243177289; Path=/arsys]

            [Wed Feb 01 14:38:26.255 2017] [2232:3020] [debug] ajp_unmarshal_response::jk_ajp_common.c (802): (ajp13w) Header[2] [Set-Cookie] = [st=5400; Path=/]

            [Wed Feb 01 14:38:26.255 2017] [2232:3020] [debug] ajp_unmarshal_response::jk_ajp_common.c (802): (ajp13w) Header[3] [Set-Cookie] = [lt=60; Path=/]

            [Wed Feb 01 14:38:26.255 2017] [2232:3020] [debug] ajp_unmarshal_response::jk_ajp_common.c (802): (ajp13w) Header[4] [Location] = [/arsys/forms/g6bmcremitmisv/SHR%3ALandingConsole/Default+Administrator+View/]

            [Wed Feb 01 14:38:26.255 2017] [2232:3020] [debug] ajp_unmarshal_response::jk_ajp_common.c (802): (ajp13w) Header[5] [Content-Type] = [text/html;charset=UTF-8]

            [Wed Feb 01 14:38:26.271 2017] [2232:3020] [debug] ajp_unmarshal_response::jk_ajp_common.c (802): (ajp13w) Header[6] [Content-Length] = [0]

            [Wed Feb 01 14:38:26.271 2017] [2232:3020] [debug] start_response::jk_isapi_plugin.c (1038): Starting response for URI '/arsys/servlet/LoginServlet' (protocol HTTP/1.1)

            [Wed Feb 01 14:38:26.271 2017] [2232:3020] [debug] start_response::jk_isapi_plugin.c (1147): Not using Keep-Alive

            [Wed Feb 01 14:38:26.271 2017] [2232:3020] [debug] ajp_connection_tcp_get_message::jk_ajp_common.c (1462): received from ajp13 pos=0 len=2 max=8192

            [Wed Feb 01 14:38:26.271 2017] [2232:3020] [debug] ajp_connection_tcp_get_message::jk_ajp_common.c (1462): 0000    05 01 00 00 00 00 00 00 00 00 00 00 00 00 00 00  - ................

            [Wed Feb 01 14:38:26.271 2017] [2232:3020] [debug] ajp_process_callback::jk_ajp_common.c (2135): (ajp13w) AJP13 protocol: Reuse is OK

            [Wed Feb 01 14:38:26.271 2017] [2232:3020] [debug] ajp_reset_endpoint::jk_ajp_common.c (851): (ajp13w) resetting endpoint with socket 768

            [Wed Feb 01 14:38:26.287 2017] [2232:3020] [debug] ajp_done::jk_ajp_common.c (3287): recycling connection pool for worker ajp13w and socket 768

            [Wed Feb 01 14:38:26.287 2017] [2232:3020] [debug] HttpExtensionProc::jk_isapi_plugin.c (2230): service() returned OK

            [Wed Feb 01 14:38:26.412 2017] [2232:3020] [debug] handle_notify_event::jk_isapi_plugin.c (1816): Filter started

            [Wed Feb 01 14:38:26.412 2017] [2232:3020] [debug] map_uri_to_worker_ext::jk_uri_worker_map.c (1185): Attempting to map URI '/eibmcremitmi01/favicon.ico' from 8 maps

            [Wed Feb 01 14:38:26.412 2017] [2232:3020] [debug] find_match::jk_uri_worker_map.c (980): Attempting to map context URI '/servlets-examples/*=wlb' source 'uriworkermap'

            [Wed Feb 01 14:38:26.412 2017] [2232:3020] [debug] find_match::jk_uri_worker_map.c (980): Attempting to map context URI '/jsp-examples/*=wlb' source 'uriworkermap'

            [Wed Feb 01 14:38:26.427 2017] [2232:3020] [debug] find_match::jk_uri_worker_map.c (980): Attempting to map context URI '/examples/*=wlb' source 'uriworkermap'

            [Wed Feb 01 14:38:26.427 2017] [2232:3020] [debug] find_match::jk_uri_worker_map.c (980): Attempting to map context URI '/manager/*=wlb' source 'uriworkermap'

            [Wed Feb 01 14:38:26.427 2017] [2232:3020] [debug] find_match::jk_uri_worker_map.c (980): Attempting to map context URI '/arsys/*=wlb' source 'uriworkermap'

            [Wed Feb 01 14:38:26.427 2017] [2232:3020] [debug] find_match::jk_uri_worker_map.c (980): Attempting to map context URI '/admin/*=wlb' source 'uriworkermap'

            [Wed Feb 01 14:38:26.427 2017] [2232:3020] [debug] find_match::jk_uri_worker_map.c (980): Attempting to map context URI '/jkmanager=jkstatus' source 'uriworkermap'

            [Wed Feb 01 14:38:26.427 2017] [2232:3020] [debug] find_match::jk_uri_worker_map.c (980): Attempting to map context URI '/servlets-examples/*=wlb' source 'uriworkermap'

            [Wed Feb 01 14:38:26.427 2017] [2232:3020] [debug] find_match::jk_uri_worker_map.c (980): Attempting to map context URI '/jsp-examples/*=wlb' source 'uriworkermap'

            [Wed Feb 01 14:38:26.443 2017] [2232:3020] [debug] find_match::jk_uri_worker_map.c (980): Attempting to map context URI '/examples/*=wlb' source 'uriworkermap'

            [Wed Feb 01 14:38:26.443 2017] [2232:3020] [debug] find_match::jk_uri_worker_map.c (980): Attempting to map context URI '/manager/*=wlb' source 'uriworkermap'

            [Wed Feb 01 14:38:26.443 2017] [2232:3020] [debug] find_match::jk_uri_worker_map.c (980): Attempting to map context URI '/arsys/*=wlb' source 'uriworkermap'

            [Wed Feb 01 14:38:26.443 2017] [2232:3020] [debug] find_match::jk_uri_worker_map.c (980): Attempting to map context URI '/admin/*=wlb' source 'uriworkermap'

            [Wed Feb 01 14:38:26.443 2017] [2232:3020] [debug] find_match::jk_uri_worker_map.c (980): Attempting to map context URI '/jkmanager=jkstatus' source 'uriworkermap'

            [Wed Feb 01 14:38:26.443 2017] [2232:3020] [debug] handle_notify_event::jk_isapi_plugin.c (2041): [/favicon.ico] is not a servlet url

             

            Regards

            Thomas

            • 3. Re: IIS 8.5 (isapi_redirect) + TomCat 7 on Windows Server 2012, login page is shown but I cannot enter inside Remedy
              Joelie Dudley

              The only part I see missing from your above steps is this step:

               

              Create a <drive>:\apps\Apache Software Foundation\Jakarta Isapi Redirector\bin\isapi_redirect.properties file. Use the following snippet:
              The snippet uses the path of d:\apps\Apache Software Foundation\Jakarta Isapi Redirector as the installation directory.

               

              # Configuration file for the Jakarta ISAPI Redirector

               

              # The path to the ISAPI Redirector Extension, relative to the website

              # This must be in a virtual directory with execute privileges

              extension_uri=/jakarta/isapi_redirect.dll

              # Full path to the log file for the ISAPI Redirector

              log_file=d:\apps\Apache Software Foundation\Jakarta Isapi Redirector\logs\isapi_redirect.log

              # Log level (debug, info, warn, error or trace)

              log_level=debug

              # Full path to the workers.properties file

              worker_file=d:\apps\Apache Software Foundation\Jakarta Isapi Redirector\conf\workers.properties.minimal

              # Full path to the uriworkermap.properties file

              worker_mount_file=d:\apps\Apache Software Foundation\Jakarta Isapi Redirector\conf\uriworkermap.properties

               

               

              Verify this file is in the correct folder isapi_redirect.properties

               

              Plus I am not sure why you modified the windows registry.

               

              those were the only things that stuck out to me!  Hope this helps!

               

              ~Joelie

              • 5. Re: IIS 8.5 (isapi_redirect) + TomCat 7 on Windows Server 2012, login page is shown but I cannot enter inside Remedy
                Thomas Scaccabarozzi

                Below the complete solution to my issue.

                Solution.jpg

                1 of 1 people found this helpful