3 Replies Latest reply on Jan 21, 2017 12:08 AM by Mohammad Rehman

    BMC CMDB 8.1 SP2 - AI Job not triggering on scheduled time

    Manjunath Badiger

      Folks,

       

      We have following problem.

      AI Jobs are not running/triggering based on configured schedule. Following are environment details, checks that we done.

       

       

        Server Group Environment - CMDB 8.1 SP2

        Escalations and AI configured to run on one server (this is not primary server): say: server02 .. this is w.r.t ranking configuration on server group ranking form

        Carte Server is same server as above (server02)

       

      Assume server01 is primary.

       

      Checks done:

       

        Entry is appropriately getting created in form: AR System Pending Job Queue. This means that escalation is running at right time that triggers job run.(Escalation: ASJ:ScheduleJob)

        However the Job itself do not run.

       

        FYI - AI job runs good when it is ran manually

       

      Please suggest any inputs to resolve this problem.

       

       

       

       

      BR

      Manjunath