I will have to do the same thing and I'm thinking of two options:
1- Purchase BMC Atrium Orchestrator. The product can do this almost OOB.
2- Create a new table and, using a filter, add an event with a status of "New" in it every time a new incident is created. Then, if the other system is capable, ping the table every 5-10 minutes through web services to see if there is a new incident I need to create. if so, then I create the incident in the other system and change the event status to "Processed". If the other system can't do this, I am thinking of having an application written in your prefer language to do this.
I would appreciate if anyone could comment on those two options and provide other options if any.
Thanks very much for the feedback Benoit, I had not considered Orchestrator for this application.
As for the table approach, the question is whether the other ROD system can ‘push’ the Status update after it grabs the record contents. Under the limitations of ROD, we can’t install foreign code on the ARS server so if Remedy can’t ‘push’, the proposed solution won’t work.