6 Replies Latest reply on Nov 25, 2016 8:23 AM by Jim Wilson

    Warnings in logs for Analysis Jobs

    Jinpal Gudale

      #Cannot find Product category filter corresponding to: 'JAVA RUNTIME ENVIRONMENT 8.0 X64'

       

      #Cannot find Product category filter corresponding to: 'VMWARE TOOLS 10.0 X64'

       

       

      What does this means ? Please assist.

        • 1. Re: Warnings in logs for Analysis Jobs
          Jim Wilson

          What version of BSA is this?

           

          Do you have an entry in BSA Console => Configuration => Patch Global Configuration => Windows => Windows Filter Configuration File

           

          If so, please can you attach that file

           

          Probably that file has entries for 'JAVA RUNTIME ENVIRONMENT 8.0 X64' and 'VMWARE TOOLS 10.0 X64'  which are not valid

          • 2. Re: Warnings in logs for Analysis Jobs
            Jinpal Gudale

            BSA 8.8.

             

            and I don't see any file attached there .

             

            Analysis Jobs are hanged and only showing in running status, But when i open and check some servers failed with below error

             

            Error11/25/2016 13:25:43Error while running pre-analysis on server: *server*,Error: Command execution failed: exitCode = 2, error: SSL_connect SSL_connectcksum: Cannot open file //*Server*/Program Files/BMC Software/BladeLogic/RSCD/sbin/shavlikMD5Sum.txt: Connection timed out

             

            Error11/25/2016 13:31:58Cannot create analysis results for server: *server*,Error: com.bladelogic.om.infra.shared.xml.XMLServiceException: Parser problem: Error on line 2 of document file:/C:/Program%20Files/BMC%20Software/BladeLogic/NSH/tmp/rsp1pmas1/shavlik_results_20fd17cf-d78e-4f6f-8d43-9201c0754bb7.xml: XML document structures must start and end within the same entity. (Caused By: Parser problem: Error on line 2 of document file:/C:/Program%20Files/BMC%20Software/BladeLogic/NSH/tmp/rsp1pmas1/shavlik_results_20fd17cf-d78e-4f6f-8d43-9201c0754bb7.xml: XML document structures must start and end within the same entity. (Caused By: Error on line 2 of document file:/C:/Program%20Files/BMC%20Software/BladeLogic/NSH/tmp/rsp1pmas1/shavlik_results_20fd17cf-d78e-4f6f-8d43-9201c0754bb7.xml: XML document structures must start and end within the same entity. (Caused By: XML document structures must start and end within the same entity.)))
            • 3. Re: Warnings in logs for Analysis Jobs
              Jim Wilson

              That bears no resemblance to the original post

               

              Please do this:

               

              1. Reboot *server*

              2. Go to BSA Console => Configuration => Patch Global Configuration => Windows => Windows Filter Configuration File

              3. Click "Update product categories XML file" (the "refresh" icon) - You can leave the edit box empty

              4. Verify the filters in the Catalog Depot Object

              5. Run the Catalog Update Job

              1 of 1 people found this helpful
              • 4. Re: Warnings in logs for Analysis Jobs
                Jinpal Gudale

                Thank you Jim for your kind response. Now i am facing below problem. Any luck ?

                 

                Error11/25/2016 19:06:41Cannot create analysis results for server: *Server*,Error: com.bladelogic.om.infra.shared.xml.XMLServiceException: Parser problem: Error on line 2 of document file:/C:/Program%20Files/BMC%20Software/BladeLogic/NSH/tmp/rsp1pmas1/shavlik_results_1760ce0c-67e8-49c7-9c8f-3592364a823d.xml: XML document structures must start and end within the same entity. (Caused By: Parser problem: Error on line 2 of document file:/C:/Program%20Files/BMC%20Software/BladeLogic/NSH/tmp/rsp1pmas1/shavlik_results_1760ce0c-67e8-49c7-9c8f-3592364a823d.xml: XML document structures must start and end within the same entity. (Caused By: Error on line 2 of document file:/C:/Program%20Files/BMC%20Software/BladeLogic/NSH/tmp/rsp1pmas1/shavlik_results_1760ce0c-67e8-49c7-9c8f-3592364a823d.xml: XML document structures must start and end within the same entity. (Caused By: XML document structures must start and end within the same entity.)))
                • 5. Re: Warnings in logs for Analysis Jobs
                  Jinpal Gudale

                  Unfortunately same problem again, Is there something which i missed, Please assist

                   

                  Error11/25/2016 19:32:26Cannot create analysis results for server: *Server*,Error: Cannot copy analysis results file from '//*Server*/C/Program Files/BMC Software/BladeLogic/RSCD/tmp/WindowsCatalog_20619_153_*Server*/shavlik_results.xml' to 'C:/Program Files/BMC Software/BladeLogic/NSH/tmp/rsp1pmas1/shavlik_results_1e6ec595-783c-4b1c-a6a2-79f6cf5f9292.xml' (Caused By: JNI file copy from '//*Server*/C/Program Files/BMC Software/BladeLogic/RSCD/tmp/WindowsCatalog_20619_153_*Server*/shavlik_results.xml' to '/C/Program Files/BMC Software/BladeLogic/NSH/tmp/rsp1pmas1/shavlik_results_1e6ec595-783c-4b1c-a6a2-79f6cf5f9292.xml' failed: : No such file or directory)

                   

                  Reboot for server is required or we can only Restart RSCD Agent ? Please Urgent help needed.

                  • 6. Re: Warnings in logs for Analysis Jobs
                    Jim Wilson

                    On the Patch Analysis Job, set the Job Property DEBUG_MODE_ENABLED to True

                    Run the Job against the same target as before and collect the debug logs

                    The location will be mentioned in the Job Run Log

                     

                    Attach:

                     

                    Job Run Log

                    Trace.txt

                    shavlik_results.xml (if created)

                    RSCD log from target

                     

                    Also mention the version of the RSCD Agent if it is not displayed in the RSCD log