4 Replies Latest reply on Nov 12, 2016 8:21 AM by Jim Wilson

    Error in TLS protocol

    Thakur Dheeraj Singh

      1 , RSCD agent 8.5.1 app version is 8.6.1

      2. all the export and secure file looks good

      3, port are open 4750

       

      4, from proxy server I see the I/o error

      5 , rscd log attached

        • 1. Re: Error in TLS protocol
          Jim Wilson

          Where is the error?

          What is BSA doing when it happens?

          • 2. Re: Error in TLS protocol
            Thakur Dheeraj Singh

            [12 Nov 2016 11:54:53,624] [WorkItem-Thread-75] [ERROR] [dheerajt:Unisys_BLAdmins:] [Pre-Analysis] Error while running pre-analysis on server: IMSLN311, Error: Failed to create agent side analysis directory: //IMSLN311/C/Program Files/BMC Software/BladeLogic/RSCD/tmp/WindowsCatalog_129881_180_IMSLN311 (Caused By: JNI fileExists '//IMSLN311/C/Program Files/BMC Software/BladeLogic/RSCD/tmp/WindowsCatalog_129881_180_IMSLN311' failed:: Error in TLS protocol)

            com.bladelogic.om.infra.mfw.util.BlException: Failed to create agent side analysis directory: //IMSLN311/C/Program Files/BMC Software/BladeLogic/RSCD/tmp/WindowsCatalog_129881_180_IMSLN311

            at com.bladelogic.om.patch.model.job.analysis.WindowsAnalyzer.doTargetStaging(WindowsAnalyzer.java:280)

            at com.bladelogic.om.patch.model.job.analysis.PreAnalysisWorkItem.execute(PreAnalysisWorkItem.java:148)

            at com.bladelogic.om.patch.model.job.analysis.PreWindowsAnalysisWorkItem.execute(PreWindowsAnalysisWorkItem.java:25)

            at com.bladelogic.om.infra.app.service.workitem.WorkItem.doExecute(WorkItem.java:126)

            at com.bladelogic.om.infra.app.service.workitem.thread.WorkItemThread.execute(WorkItemThread.java:176)

            at com.bladelogic.om.infra.app.service.workitem.thread.WorkItemThread.execute(WorkItemThread.java:51)

            at com.bladelogic.om.infra.app.service.thread.BlBlockingThread.run(BlBlockingThread.java:95)

            Caused by: java.io.IOException: JNI fileExists '//IMSLN311/C/Program Files/BMC Software/BladeLogic/RSCD/tmp/WindowsCatalog_129881_180_IMSLN311' failed:: Error in TLS protocol

            at com.bladelogic.om.infra.app.service.file.AppServerFileUtil.fileExists(Native Method)

            at com.bladelogic.om.infra.app.service.file.AppServerFileUtil.mkDirs(AppServerFileUtil.java:378)

            at com.bladelogic.om.patch.model.job.analysis.WindowsAnalyzer.doTargetStaging(WindowsAnalyzer.java:276)

            • 3. Re: Error in TLS protocol
              Thakur Dheeraj Singh

              More Info on issue

               

              1. Verify gives error : error in TLS protocol

               

              Ports are open , all config file look good , what else can be trouble shoot

              • 4. Re: Error in TLS protocol
                Jim Wilson

                Lots of things to check

                RSCD Agent Error Messages - BMC Server Automation 8.6

                 

                If you don't get a resolution from the hints on that page, put RSCD into debug mode and see if any new information shows up in the log.