10 Replies Latest reply on Nov 9, 2016 4:29 PM by Krunal Thanki

    Migrating Remedy to Linux from windows

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      Hi,

       

      We are currently discussing to move Remedy systems to Red Hat Linux from Microsoft Windows. We need assistance on

       

      1) Is it possible ?

       

      2) If it is possible, Is there any documented migration path from BMC ?

       

      3) Will Linux based AR Server support Microsoft SQL Server 2014 ?

       

      4) How easy to manage Remedy on Linux environment compared to Windows

       

      5) Is there any issues for Remedy on Linux environment

       

      Current setup :

       

      AR Server - 9.1

      ITSM - 9.1

      Operating System - Microsoft Windows 2008 R2

      Database - Microsoft Windows 2014

       

      Thank you

       

      Krunal Thanki

        • 1. Re: Migrating Remedy to Linux from windows

          This is possible and we have done this in past.

          In Our Case we have 1 ARS on AIX and then we created a server group of other server on windows OS- Only Pre-Req here is that ARS+CMDB+ITSM and other modules should be on Same Version and patch level on all Server. Ultimately we created a server group of 3 servers 1 AIX + 2 Windows.

          After changing all the setting and removing the AIX server dependency we decommissioned the AIX server and now our environment is on windows.

           

          Now coming on ur Questions-

           

          1) Is it possible ?-- YES BY creating Server Group with hetro OS (Windows + Linux)

           

          2) If it is possible, Is there any documented migration path from BMC ?---> I dont think- You Create Server Group on Current Environment by Adding More Linux Server and Finally Discard the windows piece.

           

          3) Will Linux based AR Server support Microsoft SQL Server 2014 ?--- Simply Check the Compatibility Matrix which you can do easily.

           

          4) How easy to manage Remedy on Linux environment compared to Windows--- Obviously more command line that Simple Mouse clicks but its easy

           

          5) Is there any issues for Remedy on Linux environment---> Nothing is full proof quote ur question in some more meaning ful way. Its a very generic question and answer is nothing is guaranteed. :-)

           

          Regards

          RP

          3 of 3 people found this helpful
          • 2. Re: Migrating Remedy to Linux from windows
            LJ LongWing

            Krunal,

            At the moment, the only Remedy server that supports MS SQL Server is a Windows Remedy server.  That may change in the future, but as of the current latest release available (9.1), if running MS SQL Server, you must be running a Window Remedy server....so, for the time being, what you are looking to do is not possible unfortunately.  I encourage you to keep track of the compatibility matrix for future releases though.

             

            Outside of that question, no there is not any issue running Remedy on Linux....many people do it and it's a very stable platform.  The main concern you might have is if you have any run-process actions, they would need to potentially be re-written for Linux instead of Windows.

            3 of 3 people found this helpful
            • 3. Re: Migrating Remedy to Linux from windows
              Jason Miller

              Just to expand this a little more... until MS SQL Server is released for Linux in 2017 (and is supported) you would need to build a new environment using a DBMS that is supported on Linux and perform a code/data migration using the Remedy API. Tools like RRR|Chive are a huge help with the data migration.

              2 of 2 people found this helpful
              • 4. Re: Migrating Remedy to Linux from windows

                ahh Catch is coming because of SQL Server and Linux. We did the same in past but DB was oracle and it was supported on AIX and Windows OS remedy.

                 

                Regards

                RP

                1 of 1 people found this helpful
                • 5. Re: Migrating Remedy to Linux from windows

                  Thank you LJ LongWing, Jason TEST Miller TEST, @Rahul Priyadarshy for your valuable comments.

                   

                  Based on the response, I can conclude that, It is possible to have Remedy AR Server on Linus and MSSQL server on Windows. Is my understanding correct ?

                   

                  Second, does Linux server needs same amount of CPUs and RAM like Microsoft Windows or we can run environment on less hardware resources ?

                   

                  Thank you once again for your prompt response,

                   

                  Krunal Thanki

                  • 6. Re: Migrating Remedy to Linux from windows

                    What Hardware Configuration you need all depends on the load and setup. if your current windows h/w configuration is good you can go with same for

                    Linux Also or you can  upgrade the    configuration.

                    Also you can refer hardware sizing docs.

                    Hardware requirements - BMC Remedy ITSM Deployment 8.1 - BMC Documentation

                     

                    Regards

                    RP                                                                                                                      

                    1 of 1 people found this helpful
                    • 7. Re: Migrating Remedy to Linux from windows

                      Hi Rahul,

                       

                      Thanks for your response.

                       

                      Can I connect BMC Remedy running on Linux to MS SQL database running on windows ?

                       

                       

                      Krunal

                      • 8. Re: Migrating Remedy to Linux from windows
                        Jason Miller

                        That is not correct at this time. Maybe in the future we'll be able to use AR Server on Linux with MS SQL Server on Windows (or on Linux eventually once MS ships this).

                         

                        As for performance, a very general statement, Linux often can get by without less resources than Windows but there are a lot of variables. Many of us recommend using the OS that your server admin team can best support. It doesn't matter much if you have high-end Linux system but don't have the in-house expertise to tune it and keep it reliable.

                        • 9. Re: Migrating Remedy to Linux from windows
                          LJ LongWing

                          Krunal,

                          No....with currently available versions, it is NOT possible to connect a Remedy on Linux to a MS SQL on Windows, if your DB is MS SQL, your entire stack needs to be Windows....future versions may allow the configuration you are looking for, but it's not possible at the moment.

                          1 of 1 people found this helpful
                          • 10. Re: Migrating Remedy to Linux from windows

                            Thanks LJ LongWing for your response.

                             

                            Krunal Thanki