5 Replies Latest reply on Nov 17, 2016 5:49 PM by Bill Robinson

    Update Server Properties Failure

    Vasileios Michos

      Update Server Properties has failed on 2 specific target servers.

      Both agents running and I can live browse them, but I cannot verify them.

      The verify keeps running until I force quit the console.

        • 1. Re: Update Server Properties Failure
          Bill Robinson

          is there anything in the rscd log when you run the version ?

           

          does a USP job work w/ all options checked or just some options (register COs, update properties, update agent status)?

          • 2. Re: Update Server Properties Failure
            Vasileios Michos

            rscd log on verify

            11/03/16 14:33:25.946 INFO1    rscd -  SOCKS 3848 BladeLogicRSCD@TARGET.SERVER01->admin@TARGET.SERVER01:PrivilegeMapped (BLAdmins:BLAdmin): CM: > [Client] Retrieving property values

            11/03/16 14:33:25.961 INFO     rscd -  TARGET.SERVER01 3848 BladeLogicRSCD (Not_available): (Not_available): OS VERSION By Major=6.2

            11/03/16 14:33:25.961 INFO     rscd -  TARGET.SERVER01 3848 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully.

            11/03/16 14:33:26.024 INFO     rscd -  TARGET.SERVER01 3848 BladeLogicRSCD (Not_available): (Not_available): OS VERSION By Major=6.2

            11/03/16 14:33:26.024 INFO     rscd -  TARGET.SERVER01 3848 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully.

            11/03/16 14:33:26.039 INFO     rscd -  TARGET.SERVER01 3848 BladeLogicRSCD (Not_available): (Not_available): OS VERSION By Major=6.2

            11/03/16 14:33:26.039 INFO     rscd -  TARGET.SERVER01 3848 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully.

            11/03/16 14:38:38.631 ERROR    rscd -  TARGET.SERVER01 3604 SYSTEM (Not_available): (Not_available): Zero length returned in bl_openssl_io_from_file

            11/03/16 14:39:06.036 ERROR    rscd -  TARGET.SERVER01 800 SYSTEM (Not_available): (Not_available): Zero length returned in bl_openssl_io_from_file

            11/03/16 14:39:06.052 INFO     rscd -  SOCKS 800 BladeLogicRSCD@TARGET.SERVER01->admin@TARGET.SERVER01:PrivilegeMapped (BLAdmins:BLAdmin): logman: /usr/bin/bllogman copy //TARGET.SERVER01.EUR.CCHBC.COM/C/Program Files/BMC Software/BladeLogic/RSCD/rscd.log /cygdrive/C/PROGRA~1/BMCSOF~1/BLADEL~1/appserver/NSH/tmp/PVWBAS01_CONFIG_NSH/2/TARGET.SERVER01.EUR.CCHBC.COM/rscd.log

            11/03/16 14:39:06.083 INFO     rscd -  TARGET.SERVER01 800 BladeLogicRSCD (Not_available): (Not_available): OS VERSION By Major=6.2

            11/03/16 14:39:06.083 INFO     rscd -  TARGET.SERVER01 800 BladeLogicRSCD (Not_available): (Not_available): The operation completed successfully.

             

            USP runs with all  options checked (register COs, update properties, update agent status)

            • 3. Re: Update Server Properties Failure
              Bill Robinson

              What’s in the usp job run log for the target ?

               

              I think this: Zero length returned in bl_openssl_io_from_file was fixed in 8.7patch3

              • 4. Re: Update Server Properties Failure
                Vasileios Michos

                JOB RESULTS:

                 

                Run at 11/02/2016 06:00:02,Info,11/02/2016 06:00:23,Executing work item Update Server Properties Job:Update server propeties; Server:TARGET.SERVER02.;  on application server: APPSERVER02_JOB

                Run at 11/02/2016 06:00:02,Info,11/02/2016 06:01:10,Executing work item Update Server Properties Job:Update server propeties; Server:TARGET.SERVER01.;  on application server: APPSERVER02_JOB

                Run at 11/02/2016 06:00:02,Error,11/02/2016 06:20:23,Work item for job (Update Server Properties Job:Update server propeties; Server:TARGET.SERVER02.; ) was cancelled. Reason: Work item execution timed out.

                TARGET.SERVER02.,Info,11/02/2016 06:20:23,Updating Agent Status...

                TARGET.SERVER02.,Error,11/02/2016 06:20:23,Agent request canceled by user

                Run at 11/02/2016 06:00:02,Error,11/02/2016 06:21:10,Work item for job (Update Server Properties Job:Update server propeties; Server:TARGET.SERVER01.; ) was cancelled. Reason: Work item execution timed out.

                TARGET.SERVER01.,Info,11/02/2016 06:21:10,Updating Agent Status...

                TARGET.SERVER01.,Error,11/02/2016 06:21:10,Agent request canceled by user

                • 5. Re: Update Server Properties Failure
                  Bill Robinson

                  can the appserver (appserver02_job it looks like) communicate w/ the target server on 4750 ?    what is the job_part_timeout property set to on the job?  the part of the job trying to check the agent status on this target seems to be timing out.