2 Replies Latest reply on Oct 27, 2016 6:26 AM by Allan Dujiperou

    Update Incident Children information

    Allan Dujiperou
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      Hi All,

       

      By default when we close an incident using "Closed Linked Incident", Resolution is copied on children ticket.

       

      We want to add new field to be copied.

       

      I have test several method and especially one with Process Builder which triggered if Incident field is not empty and status is resolved. It works fine if i set a children ticket to Resolved (information are copied from associated incident) but if I trigger it from the "Father", i have always

       

      UPDATE --- UPDATE FAILED --- ERRORS : (LIMIT_EXCEEDED) System.LimitException: BMCServiceDesk:Too many SOQL queries: 101

       

      Thank you in advance for your help