3 Replies Latest reply on Oct 24, 2016 5:28 PM by Jason Miller

    AR Server Crashes Frequently.

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      Hi All,

      We are frequently getting the following error in Mid Tier,which eventually brings the server down  After restart the server is stable for sometime and after a while its happening again. Can you please help me is there any configuration  we have to change or check. Thank you.

       

      Error:

      Mon Oct 24 09:53:11 2016: AR System server terminated when a signal/exception was received by the server (ARNOTE  20)

       

       

         Open SQL Call Table:

            =====

      Mon Oct 24 09:53:11 2016  390635 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20)

      Mon Oct 24 09:53:11 2016     0xc0000005

      Mon Oct 24 09:53:11 2016  390635 : AR System server terminated — fatal error occurred in ARSERVER (ARNOTE 21)

      Mon Oct 24 09:54:24 2016: AR System server terminated when a signal/exception was received by the server (ARNOTE  20)

       

       

         Thread Id: 4032

         Version: 7.6.04 SP5 201308012025 Aug  1 2013 21:00:12

         ServerName: remwtyprod

         Database: SQL -- SQL Server

         Hardware: x86_64

         OS: Windows 6.2

         RPC Id: 1242804

         RPC Call: 73 (GLEWF)

         RPC Queue: 390635

         Client: User MidTier Service from Mid-tier (protocol 18) at IP address ***.*.***.***

         Form: User

         Logging On:

         Code: c0000005

         Operation: read

         Access Addr: 000000001851BF0C

         Stack Begin:

            Addr: 00000001401F2881

            Addr: 0E84CDEF00000000

         Stack End

      Mon Oct 24 09:54:24 2016: AR System server terminated when a signal/exception was received by the server (ARNOTE  20)

       

       

         Open API Call Table:

            Mon Oct 24 2016 09:44:23: 0.000000 seconds - ArGetListEntryWithFields (73) by ARSYSTEM (Remedy User), Thread Id = 3780, RPC Id = 1242075, Queue Delay = 0 mSec, Result = 0

         

       

       

            Sun Oct 23 2016 08:40:08: 0.000000 seconds - ArGetListEntryWithFields (73) by ARSYSTEM (Application Command Dispatcher), Thread Id = 3776, RPC Id = 1173097, Queue Delay = 0 mSec, Result = 0

         

       

       

            Mon Oct 24 2016 09:48:11: 0.000000 seconds - ArGetListEntryWithFields (73) by ARSYSTEM (Application Command Dispatcher), Thread Id = 5108, RPC Id = 1242249, Queue Delay = 0 mSec, Result = 0

         

       

       

            Sun Oct 23 2016 08:45:08: 0.000000 seconds - ArGetListEntryWithFields (73) by ARSYSTEM (Unidentified Client), Thread Id = 5012, RPC Id = 1173505, Queue Delay = 0 mSec, Result = 0

         

       

       

            Mon Oct 24 2016 09:49:24: 0.000000 seconds - ArGetListEntryWithFields (73) by ARSYSTEM (Remedy User), Thread Id = 3760, RPC Id = 1242334, Queue Delay = 1 mSec, Result = 0

         

       

       

            Mon Oct 24 2016 09:53:11: 0.000000 seconds - ArGetListEntryWithFields (73) by ARSYSTEM (Mid-tier), Thread Id = 3752, RPC Id = 1242646, Queue Delay = 0 mSec, Result = 0

         

       

       

            Sun Oct 23 2016 08:41:11: 0.000000 seconds - ArGetListEntryWithFields (73) by ARSYSTEM (Application Command Dispatcher), Thread Id = 3764, RPC Id = 1173124, Queue Delay = 0 mSec, Result = 0

         

       

       

            Mon Oct 24 2016 09:43:10: 0.000000 seconds - ArGetListEntryWithFields (73) by ARSYSTEM (Mid-tier), Thread Id = 3772, RPC Id = 1241889, Queue Delay = 1 mSec, Result = 0

         

       

       

            Mon Oct 24 2016 09:54:24: 0.000000 seconds - ArGetListEntryWithFields (73) by ARSYSTEM (Remedy User), Thread Id = 4032, RPC Id = 1242804, Queue Delay = 0 mSec, Result = 0

         

       

       

            Sun Oct 23 2016 08:36:11: 0.000000 seconds - ArGetListEntryWithFields (73) by ARSYSTEM (Developer Studio), Thread Id = 3748, RPC Id = 1173070, Queue Delay = 0 mSec, Result = 0