3 Replies Latest reply on Oct 18, 2017 11:38 AM by Juuso Welling

    Smart-Reporting: Hyperlink for Request - open in Mid-Tier or in Smart-IT?

    Thomas Hammer
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      When using a Hyperlink column in Smart-Reporting the request will be opened when clicking on it.

      20-10-_2016_11-49-35.jpg

      xxxx://itcdevitsm31:9090/onboarding/router.jsp?midtierUrl=http://itcdevitsm31:8080/arsys/forms/itcdevitsm31/SHR%3ALandingConsole/Default+Administrator+View/?mode=search%26F304255500=HPD:Help%20Desk%26F1000000076=FormOpenNoAppList%26F303647600=SearchTicketWithQual%26F304255610=%271000000161%27=%22INC101%22&smartitUrl=http://itcdevitsm41:8080/ux/smart-it/#/search/INC101/

       

      But how can we configure whether it is opened in Smart-IT or in Mid-Tier?

       

      Server names and ports have been configured, but request is always opened in Mid-Tier.

       

       

      As long as Smart-IT does not support Release-Management personas we would like to open release reords via Mid-Tier, but Incidents and Change Requests in Smart-IT.

      But how can this be achieved?