3 Replies Latest reply on Oct 18, 2017 11:38 AM by Juuso Welling

    Smart-Reporting: Hyperlink for Request - open in Mid-Tier or in Smart-IT?

    Thomas Hammer
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      When using a Hyperlink column in Smart-Reporting the request will be opened when clicking on it.




      But how can we configure whether it is opened in Smart-IT or in Mid-Tier?


      Server names and ports have been configured, but request is always opened in Mid-Tier.



      As long as Smart-IT does not support Release-Management personas we would like to open release reords via Mid-Tier, but Incidents and Change Requests in Smart-IT.

      But how can this be achieved?