8 Replies Latest reply on Feb 13, 2017 4:53 PM by Fred Grooms

    Unable to start the AR system services on 9.1 AR server

    Prashanth H L
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      Hi we have recently updated our server with some patch from BMC after applying the patch the server is unable to start the services and showing the below errors on startup logs.

       

      Caused by: com.bmc.arsys.domain.etc.ARException: ERROR (552): Message not in catalog; Message number = 552; Exception [EclipseLink-4002] (Eclipse Persistence Services - 2.4.2.v20130514-5956486): org.eclipse.persistence.exceptions.DatabaseException

      INFO - Internal Exception: org.apache.commons.dbcp.SQLNestedException: Cannot create PoolableConnectionFactory (ORA-01031: insufficient privileges

      INFO - )

      INFO - Error Code: 0; nested exception is javax.persistence.PersistenceException: Exception [EclipseLink-4002] (Eclipse Persistence Services - 2.4.2.v20130514-5956486): org.eclipse.persistence.exceptions.DatabaseException

      INFO - Internal Exception: org.apache.commons.dbcp.SQLNestedException: Cannot create PoolableConnectionFactory (ORA-01031: insufficient privileges

       

      INFO -  at com.bmc.arsys.server.persistence.dao.servergroup.impl.ServerGroupOpDAOImpl.getAllFixed(ServerGroupOpDAOImpl.java:140) ~[na:na]

      INFO -  at com.bmc.arsys.server.persistence.dao.servergroup.manager.impl.ServerGroupOpDAOManagerImpl.getAll(ServerGroupOpDAOManagerImpl.java:56) ~[na:na]

      INFO -  at com.bmc.arsys.server.persistence.dao.servergroup.manager.impl.ServerGroupBoardDAOManagerImpl.init(ServerGroupBoardDAOManagerImpl.java:44) ~[na:na]

      INFO -  at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[na:1.8.0_45]

      INFO -  at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) ~[na:1.8.0_45]

      INFO -  at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[na:1.8.0_45]

      INFO -  at java.lang.reflect.Method.invoke(Method.java:497) ~[na:1.8.0_45]

      INFO -  at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.invokeCustomInitMethod(AbstractAutowireCapableBeanFactory.java:1696) ~[na:na]

      INFO -  at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.invokeInitMethods(AbstractAutowireCapableBeanFactory.java:1635) ~[na:na]

      INFO -  at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.initializeBean(AbstractAutowireCapableBeanFactory.java:1564) ~[na:na]

      INFO -  ... 48 common frames omitted

      INFO - Wed Sep 28 08:31:21.791 2016 UnRegistering Restful servlet container...

      INFO - Wed Sep 28 08:31:21.792 2016 Restful Servlet Container unregistered...

      INFO - Process Stopped with exit value: 1

      INFO - Wed Sep 28 08:31:08.331 2016 Launching Action Request System(R) Server Version 9.1.00 201512160229

      INFO - Wed Sep 28 08:31:17.287 2016 Removal of previously generated PID file successful

       

       

      A quick help is much appreciated here.  BMC is unable to do so.