4 Replies Latest reply on Sep 23, 2016 6:42 PM by Jeffrey Liwanag

    BMC Remedy SSO + MyIT installation failure

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      Hi Guys,

       

      I am trying to install and integrate bmc remedy sso to myit, but everytime i try to install it is hitting an error and unable to proceed.  Need help pls.

       

       

      Below are the issues found in the logs

       

      1.

      Error occurred while executing InstallationTask: com.bmc.install.product.remedysso.processing.RemedySSOPostInstallIntegrationMiTask: Error occurred while executing com.bmc.install.product.remedysso.processing.RemedySSOPostInstallIntegrationMiTask]},

        Throwable=[java.lang.RuntimeException: Error occurred while executing com.bmc.install.product.remedysso.processing.RemedySSOPostInstallIntegrationMiTask

        com.bmc.install.product.base.project.runner.ProjectRunner.runTask(ProjectRunner.java:3579)

        com.bmc.install.product.base.project.runner.ProjectRunner.handleNextProjectTask(ProjectRunner.java:3108)

        com.bmc.install.product.base.project.runner.ProjectRunner.nextSelected(ProjectRunner.java:1430)

        com.bmc.install.product.base.project.runner.ProjectRunnerPanelDelegate$3.run(ProjectRunnerPanelDelegate.java:263)],

        Throwable=[java.lang.NullPointerException

        com.bmc.install.product.remedysso.processing.RemedySSOPostInstallIntegrationMiTask.extractMajorMinorMyITVersions(RemedySSOPostInstallIntegrationMiTask.java:100)

        com.bmc.install.product.remedysso.processing.RemedySSOPostInstallIntegrationMiTask.execute(RemedySSOPostInstallIntegrationMiTask.java:58)

        com.bmc.install.task.InstallationTask.run(InstallationTask.java:93)

        java.lang.Thread.run(Unknown Source)]

       

      2.

       

      (Sep 23 2016 06:46:42.703 PM +0800),SEVERE,com.bmc.install.product.remedysso.validator.RemedySSOUserMyITValidationTask$3,

        An error occured while validation MyIT tokens,

        Throwable=[com.bmc.install.product.remedysso.processing.RemedySSOPostInstallIntegrationArTask$IntegrationException: Couldn't define url

        com.bmc.install.product.remedysso.validator.RemedySSOUserMyITValidationTask.getMyITUrl(RemedySSOUserMyITValidationTask.java:234)

        com.bmc.install.product.remedysso.validator.RemedySSOUserMyITValidationTask.access$300(RemedySSOUserMyITValidationTask.java:30)

        com.bmc.install.product.remedysso.validator.RemedySSOUserMyITValidationTask$3.validate(RemedySSOUserMyITValidationTask.java:75)

        com.bmc.install.product.remedysso.validator.ChainValidationTask.performValidation(ChainValidationTask.java:41)

        com.bmc.install.task.ValidationTask.execute(ValidationTask.java:54)

        com.bmc.install.task.InstallationTask.run(InstallationTask.java:93)

        java.lang.Thread.run(Unknown Source)],

        Throwable=[java.lang.RuntimeException: Unable to probe url http://127.0.0.1:443/ux

        com.bmc.install.product.remedysso.validator.RemedySSOUserMyITValidationTask.getMyITUrl(RemedySSOUserMyITValidationTask.java:225)

        com.bmc.install.product.remedysso.validator.RemedySSOUserMyITValidationTask.access$300(RemedySSOUserMyITValidationTask.java:30)

        com.bmc.install.product.remedysso.validator.RemedySSOUserMyITValidationTask$3.validate(RemedySSOUserMyITValidationTask.java:75)

        com.bmc.install.product.remedysso.validator.ChainValidationTask.performValidation(ChainValidationTask.java:41)

        com.bmc.install.task.ValidationTask.execute(ValidationTask.java:54)

        com.bmc.install.task.InstallationTask.run(InstallationTask.java:93)

        java.lang.Thread.run(Unknown Source)],

        Throwable=[com.bmc.install.product.remedysso.installationtools.UrlHelper$UrlHelperException: An error occurred while opening URL http://127.0.0.1:443/ux

        com.bmc.install.product.remedysso.installationtools.UrlHelper.probe(UrlHelper.java:44)

        com.bmc.install.product.remedysso.validator.RemedySSOUserMyITValidationTask.getMyITUrl(RemedySSOUserMyITValidationTask.java:210)

        com.bmc.install.product.remedysso.validator.RemedySSOUserMyITValidationTask.access$300(RemedySSOUserMyITValidationTask.java:30)

        com.bmc.install.product.remedysso.validator.RemedySSOUserMyITValidationTask$3.validate(RemedySSOUserMyITValidationTask.java:75)

        com.bmc.install.product.remedysso.validator.ChainValidationTask.performValidation(ChainValidationTask.java:41)

        com.bmc.install.task.ValidationTask.execute(ValidationTask.java:54)

        com.bmc.install.task.InstallationTask.run(InstallationTask.java:93)

        java.lang.Thread.run(Unknown Source)],

        Throwable=[java.net.SocketException: Unexpected end of file from server

        sun.net.www.http.HttpClient.parseHTTPHeader(Unknown Source)

        sun.net.www.http.HttpClient.parseHTTP(Unknown Source)

        sun.net.www.http.HttpClient.parseHTTPHeader(Unknown Source)

        sun.net.www.http.HttpClient.parseHTTP(Unknown Source)

        sun.net.www.protocol.http.HttpURLConnection.getInputStream0(Unknown Source)

        sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)

        java.net.HttpURLConnection.getResponseCode(Unknown Source)

        com.bmc.install.product.remedysso.installationtools.UrlHelper.probe(UrlHelper.java:42)

        com.bmc.install.product.remedysso.validator.RemedySSOUserMyITValidationTask.getMyITUrl(RemedySSOUserMyITValidationTask.java:210)

        com.bmc.install.product.remedysso.validator.RemedySSOUserMyITValidationTask.access$300(RemedySSOUserMyITValidationTask.java:30)

        com.bmc.install.product.remedysso.validator.RemedySSOUserMyITValidationTask$3.validate(RemedySSOUserMyITValidationTask.java:75)

        com.bmc.install.product.remedysso.validator.ChainValidationTask.performValidation(ChainValidationTask.java:41)

        com.bmc.install.task.ValidationTask.execute(ValidationTask.java:54)

        com.bmc.install.task.InstallationTask.run(InstallationTask.java:93)

        java.lang.Thread.run(Unknown Source)]