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Any other info int he rscd.log of the target? Or perhaps with the target agent in debug mode?
CM: ***** New connection *****
CM: > [Client] Retrieving services
CM: command: "winsvc -l -v" not authorized
CM: Error "2Not authorized to run this command " while executing command: winsvc -l -v
I see this... that's a clue...
I'll try to add winsvc Nexec command to see if that resolves it...
That was it... missing winsvc in the authorized commands...