9 Replies Latest reply on Oct 4, 2016 7:19 AM by Bill Robinson

    Agent Installation

    Deepali Ghosalkar

      Hi,

       

      I am trying to install RSCD through BSA console but I am getting bellow error during installation.

       

      'host can not be null or empty'

       

      Please could you help me for the same?

       

      Thanks,

      Deepali

        • 1. Re: Agent Installation
          Abhishek Tundalwar

          Hi Deepali,

           

          Can you please share the logs and the version of BSA for more clarity, also check whether the hostname provided as it is required.

           

          Regards,

          Abhishek Tundalwar

          • 2. Re: Agent Installation
            Deepali Ghosalkar

            Hi Abhishek,

             

            Please find bellow logs:

             

            Info    09/21/2016 10:30:17    Failed to detect a running agent on server ''. Assuming agent is not installed.

            Info    09/21/2016 10:30:17    Initiating agent installation.

            Info    09/21/2016 10:30:20    Initializing the FQDN and IP Address for '

            Info    09/21/2016 10:30:20    Saving the updated properties for ''

            Info    09/21/2016 10:30:37    Found 9 remote host authentications associated with server ''.  Checking them to make sure they are valid.

            Info    09/21/2016 10:30:40    Validating remote host authentication 1 of 9 'Agent Deployment_6' against server ''.

            Warning    09/21/2016 10:30:40    Remote host authentication 1 of 9 'Agent Deployment_6' failed to validate against server '' due to: The host cannot be null or empty.

            Info    09/21/2016 10:30:40    Validating remote host authentication 2 of 9 'Agent Installer_3' against server ''.

            Warning    09/21/2016 10:30:41    Remote host authentication 2 of 9 'Agent Installer_3' failed to validate against server '' due to: The host cannot be null or empty.

            Info    09/21/2016 10:30:41    Validating remote host authentication 3 of 9 'Agent Deployment_7' against server ''.

            Warning    09/21/2016 10:30:42    Remote host authentication 3 of 9 'Agent Deployment_7' failed to validate against server '' due to: The host cannot be null or empty.

            Info    09/21/2016 10:30:42    Validating remote host authentication 4 of 9 'Agent Deployment_1' against server ''.

            Warning    09/21/2016 10:30:42    Remote host authentication 4 of 9 'Agent Deployment_1' failed to validate against server '' due to: The host cannot be null or empty.

            Info    09/21/2016 10:30:42    Validating remote host authentication 5 of 9 'Agent Deployment' against server ''.

            Warning    09/21/2016 10:30:43    Remote host authentication 5 of 9 'Agent Deployment' failed to validate against server '' due to: The host cannot be null or empty.

            Info    09/21/2016 10:30:43    Validating remote host authentication 6 of 9 'Agent Deployment_8' against server ''.

            Warning    09/21/2016 10:30:43    Remote host authentication 6 of 9 'Agent Deployment_8' failed to validate against server '' due to: The host cannot be null or empty.

            Info    09/21/2016 10:30:44    Validating remote host authentication 7 of 9 'Agent Deployment_3' against server ''.

            Warning    09/21/2016 10:30:44    Remote host authentication 7 of 9 'Agent Deployment_3' failed to validate against server '' due to: The host cannot be null or empty.

            Info    09/21/2016 10:30:44    Validating remote host authentication 8 of 9 'Agent Deployment_4' against server ''.

            Warning    09/21/2016 10:30:45    Remote host authentication 8 of 9 'Agent Deployment_4' failed to validate against server '' due to: The host cannot be null or empty.

            Info    09/21/2016 10:30:45    Validating remote host authentication 9 of 9 'Agent Deployment_5' against server ''.

            Warning    09/21/2016 10:30:45    Remote host authentication 9 of 9 'Agent Deployment_5' failed to validate against server '' due to: The host cannot be null or empty.

            Error    09/21/2016 10:30:45    Installing the agent on '' failed because all of the remote host authentications failed to validate.

             

            ERROR:

            All Remote Host Authentications Failed Validation    1    Either Automation Principal is not valid for these target(s) or incorrect Command Execution Protocol used in Remote Host Authentication.

             

            Please help me for same.

             

            Thanks,

            Deepali

            • 3. Re: Agent Installation
              Abhishek Tundalwar

              Did you provide correct username and password in automation principal? please validate it.

              • 4. Re: Agent Installation
                Ashish Vijay

                Hello Deepali,

                 

                Make sure you have correct entry in /etc/hosts file for current host.

                • 5. Re: Agent Installation
                  Ashish Vijay

                  Also reverify your authentication rule if it is correctly set.

                  • 6. Re: Agent Installation
                    Bill Robinson

                    what version of bsa is this ?

                    what type of authentication are you trying to use in the APs you've got setup?

                    what os are you installing on ?

                    appserver logs from the appserver running the wit for the job ?

                    • 7. Re: Agent Installation
                      Abhishek Tundalwar

                      Did your problem resolve? if yes then please share the resolution.

                       

                      Regards,

                      Abhishek Tundalwar

                      • 8. Re: Agent Installation
                        Deepali Ghosalkar

                        Hi All,

                         

                        The problem is resolved. Target servers were on two domains. We have created Automation Principal for each domain and kept PsExec file on both domain servers and given those addresses in Automation Principal respective to domains.

                         

                         

                        Thanks,

                        Deepali

                        • 9. Re: Agent Installation
                          Bill Robinson

                          do you mean each target is a member of two AD domains ?  or some targets are in one domain and some are in another ? 

                           

                          so you setup two separate psexec helpers ?  because one helper could not talk to some of the target servers ?