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1. Re: Good way to update User Cache?
Jason MillerSep 13, 2016 12:12 PM (in response to Lukasz Piech)
Hi Lukasz,
Great meeting you last week! I am going to CC both the AR System and ITSM Communities since this Developer Community is still pretty new and there are a lot of experts watching those other places.
CC: Remedy AR System and Remedy ITSM
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2. Re: Good way to update User Cache?
Lukasz Piech Sep 13, 2016 12:18 PM (in response to Jason Miller)Thanks Jason I will try the z1d_action this week anyhow, but ...it just does not seem the best option to me
See you next year on Engage!
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3. Re: Good way to update User Cache?
LJ LongWingSep 13, 2016 12:26 PM (in response to Lukasz Piech)
If doing things 'outside' of the application....yea....will need an application method to update the cache....so....would an arcache run be in order? Drop the existing cache and re-populate it from the data as it exists after you manually manipulate? How many records are we talking about here?
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4. Re: Good way to update User Cache?
Lukasz Piech Sep 13, 2016 12:29 PM (in response to LJ LongWing)400 changed records, A LOT overall I certainly cannot drop all cache
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5. Re: Good way to update User Cache?
LJ LongWingSep 13, 2016 2:19 PM (in response to Lukasz Piech)
Maybe making the changes at the DB level aren't the best option?
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6. Re: Good way to update User Cache?
Jason MillerSep 13, 2016 2:29 PM (in response to LJ LongWing)
I was thinking the same thing.
Since you have a query to find the people/permissions maybe export that data from the DB and come up with an AR import process that will trigger workflow.
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7. Re: Good way to update User Cache?
Lukasz Piech Sep 13, 2016 2:31 PM (in response to Jason Miller)you mean like UDM import? something to consider, but i am worried about UDM performance....
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8. Re: Good way to update User Cache?
Jason MillerSep 13, 2016 2:36 PM (in response to Lukasz Piech)
1 of 1 people found this helpfulOr even the Import tool. You could create a new "import" form with some logic to manipulate data, perform duplicate checks, etc. that you import into. Then have a filters that does a Push Fields into the ITSM forms you were planning on updating via SQL.
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9. Re: Good way to update User Cache?
LJ LongWingSep 13, 2016 2:43 PM (in response to Jason Miller)
1 of 1 people found this helpfulFunny, that's exactly what I suggested offline
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10. Re: Good way to update User Cache?
Lukasz Piech Sep 13, 2016 2:52 PM (in response to LJ LongWing)ok guys appreciated, i will try some dev work tomorrow!