7 Replies Latest reply on Sep 12, 2016 10:54 PM by Allan Dujiperou

    Client change when Owner change

    Allan Dujiperou

      Hi All,

       

      I have a strange behavior with some of my customer but not able to reproduce it for whole (and don't find anything on such an existing feature).

       

      We  have enabled Queue & User Assignment

       

       

      For some support staff, when they escalate or assign to them the incident in Staff fied, Client ID is automatically updated with their ID...


      Does someone met the same issue? I have found no workflow that is built to do that

       

      Thank you